Team Leader

Atlas Hotels; Sandford Hill; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is hiring a Team Leader at their Holiday Inn Express location in Stoke. This role involves leading a team to provide exceptional customer service, fostering development and coaching among team members. Benefits include discounted hotel stays, a global employee discount, and various health and wellness support programs. If you have a customer service background and enjoy guiding teams, apply now to explore this opportunity.

Benefits

Discounted hotel rooms

Worldwide employee discount

Annual bonus after 2 years

Employee referral program

Health and wellness support

Qualifications

• Previous experience leading a team in a customer service environment.
• Ability to remain nurturing and composed under pressure.

Responsibilities

• Provide a warm 'Atlas welcome' to guests and new employees.
• Ensure team members are in the right place at the right time.
• Support the Hotel Operations Manager in creating a rewarding workplace.

Skills

Team leadership

Customer service

Coaching and development

Job description

Hours: 40 hours across 5 days per week

Salary: £12.30 per hour

Atlas Hotels is hiring a Team Leader at the Holiday Inn Express Stoke.

Do you have previous experience leading a team in a customer service environment? Great! It doesn’t need to be in hotels. Join our friendly, enthusiastic, and guest-focused teams, and we will teach you everything you need to know! Our hotels offer enjoyable roles with a variety of daily tasks.

Benefits include:

• Hotel rooms across our 59 hotels (Holiday Inn Express, Hampton by Hilton, and Holiday Inn) at only £25 per night, with 50% off food and drink
• Worldwide employee discount at 6,600+ IHG Hotels globally
• Annual bonus cash payment after 2 years of service as a thank you for staying with Atlas Hotels
• Holiday allowance increases with length of service
• Atlas Friends & Family Discount, offering up to 45% off for friends and family of employees
• Monthly cash rewards through our reward and recognition platform
• HSF Health Plan free for all employees, providing discounts on dental, optical, and other health costs for you and your family
• Access to HSF Perkbox with deals and discounts from major brands
• Online GP service, free counselling, and wellness support with a 24-hour helpline
• Auto-enrolment pension scheme via The People's Pension
• Employee referral program paying £250 for successful referrals who pass probation
• Employee of the Quarter programs at each site and an annual awards ceremony
• A 4-week rota allowing work-life balance in hospitality
• Free or discounted food when on shift

What does a Team Leader do?

• Provide a warm ‘Atlas welcome’ to guests and new employees
• Ensure team members are in the right place at the right time and focus on coaching and development
• Be a guiding figure for team members, remaining nurturing and composed under pressure
• Support the Hotel Operations Manager in creating a rewarding workplace and delivering a great guest experience, emphasizing continuous improvement

Why not? Click ‘apply’ now to become our Team Leader and explore a world of opportunity!

Atlas Hotels is Disability Confident Committed, actively attracting disabled talent and promoting employment equality. If you have an impairment or health condition, please contact HR at [e-mail] to discuss any access or workplace adjustment needs.

If you wish to provide feedback on the application process, please use the same email.