Team Leader

Card Factory; Saltash; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Team Leader to enhance customer experiences and drive operational excellence. In this dynamic role, you will support the Store Manager in achieving commercial goals while fostering a culture of customer satisfaction. You will lead a dedicated team, ensuring high standards of service and performance. This position offers genuine prospects for growth in a supportive and fast-paced environment, making it a perfect opportunity for those looking to make a significant impact in retail.

Benefits

25% colleague discount in-store and online

Save As You Earn scheme

Financial Wellbeing Support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to training and development

Discounted mobile contracts

Discounts at hundreds of UK retailers

Employee Assistance Programme

Qualifications

• Passionate about customer experience and operational excellence.
• Demonstrates strong leadership and team management skills.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams and ensure exceptional service.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Team Player

Job description

Job Introduction

Location:

Contracted Hours Available:

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on customer satisfaction. You will lead store teams, especially in the absence of the Store Manager, ensuring high standards and exceptional service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• An engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true Omni-channel retailer. This includes significant investment in our colleagues and creating opportunities in a dynamic, fast-paced environment.

We offer a range of benefits to support your physical, mental, and financial well-being:

• 25% colleague discount in-store and online
• Save As You Earn scheme
• Financial Wellbeing Support (including Education Tools and Salary Advance)
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to training and development
• Discounted mobile contracts
• Discounts at hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If you are interested, please apply now. We reserve the right to close the vacancy once sufficient applications are received, so early application is advised. No agencies, please.

Sportswift Ltd T/A Card Factory