Team Leader

THE SOUTHERN CO-OPERATIVE LIMITED; Rudloe; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused retail organization in Rudloe is seeking a Team Leader to drive store operations and support the team in delivering exceptional customer experiences. The role involves engaging with the community, day-to-day store management, and leading by example. This full-time position offers flexibility and includes full training. Benefits include a colleague discount and healthcare plans.

Benefits

20% colleague discount

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Qualifications

• Previous experience in a similar position is great, but not essential.
• Self-motivated with a positive attitude.
• Capability to inspire others and be a team player.

Responsibilities

• Support all aspects of store operations including community engagement.
• Assist in daily management and ensure operational efficiency.
• Lead the team to deliver excellent customer experience.

Skills

Communication

Team leadership

Customer service

Job description

Overview

We're looking for a Team Leader to help drive our store forward - someone who can inspire others, champion our values, and deliver an outstanding experience for every customer who walks through the door. This role brings energy, organisation, and a positive attitude to the team. Previous experience in a similar position is great, but not essential; if you’re self-motivated, a great communicator, and ready to learn, we’ll provide full training and support to help you succeed.

Responsibilities

• Supporting all aspects of store operations, including the Post Office, Parcel Services, Local Suppliers, Community Programme, Too Good To Go, and Home Delivery.
• Engaging with and supporting the local community.
• Assisting with the day-to-day management of the store, ensuring it is safe, legal, and running smoothly, and stepping up in the Store Manager’s absence.
• Leading by example and supporting the team to deliver a consistently excellent customer experience.
• Contributing to the growth and success of the store by developing colleagues and helping them thrive.

Hours

This is a full-time position of 36 hours per week, worked over 4 days. Flexibility is important, as shifts will include mornings, evenings and weekends.

Requirements

• Experience in a similar role is helpful but not required.
• You may be required to obtain a personal licence to sell alcohol; full training will be provided.

Benefits

• 20% colleague discount
• Healthcare plans
• Employee assistance programme
• Generous shopping discounts
• NEST pension
• Cycle-to-work scheme
• Colleague referral scheme
• And much more