Team Leader

Sports Bar & Grill; Pembroke, Croydon; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to inspire and guide their team at a popular pub in Pembroke. This role involves creating a fantastic atmosphere for guests while ensuring high standards of service and compliance. The ideal candidate will have a passion for mentoring team members and enhancing customer experiences. Join a vibrant environment where you can enjoy a rewarding career with various perks, including discounts and flexible working options. If you thrive in a lively setting and love working with people, this opportunity is perfect for you.

Benefits

25% off food and drink

Online benefits portal discounts

VIP entry to pubs and bars

Hotel discounts

Flexible working

Corporate discount rates

Healthcare benefits

Discounted dental insurance

Early access to earned wages

Award-winning development programmes

Qualifications

• Experience in team leadership and customer service is essential.
• Ability to coach and mentor team members effectively.

Responsibilities

• Support and motivate the team to deliver excellent guest experiences.
• Ensure compliance with standards and create a welcoming atmosphere.

Skills

Team Leadership

Coaching

Customer Service

Compliance Management

Education

Minimum Age 18

Job description

Location - Pembroke

Team Leader

We are looking for a Team Leader who enjoys supporting and motivating the team to create a fantastic experience for our guests at Pembroke. You’ll help guide and coach the team, making sure everyone works together to deliver the best service possible.

Can you…

• Support, coach and mentor your team

• Support the management team and work together to create and deliver our vision

• Ensure standards and compliance are maintained

• Create a welcoming atmosphere for our guests

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. The Pembroke is a traditional pub that serves delicious and high-quality food to our guests. They are spoilt for choice, with a whole menu of traditional pub grub mixed with modern takes on classic dishes. Whether they’re in for just a nibble and drinks or a full three-course meal, this popular spot never disappoints. The Pembroke also plays all the live matches on the big screens, making it the perfect venue to watch the game while enjoying top-notch food.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs

• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers

• VIP entry to our Pubs and Bars

• Stonegate Hotel Discounts

• Flexible working

• David Lloyd Corporate Discount Rates

• Vitality Healthcare

• Discounted Dental Insurance

• Wagestream – Early access to your earned wages

• Award winning development programmes

To be considered for the Team Leader position at Pembroke you must be at least 18 years old as it involves the sale of alcohol.

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Pembroke directly.