Team Leader

Travelex; Paisley; On-site; GBP 28,000; Full time

Job summary

An established industry player in foreign exchange is seeking a dynamic Team Leader to join their vibrant airport team. This role is pivotal in ensuring exceptional service to travelers while managing a dedicated team. You'll be responsible for fostering a positive work environment, driving performance, and adhering to compliance standards. If you have a passion for customer service, enjoy building relationships, and thrive in a fast-paced setting, this opportunity is perfect for you. Join a company that values diversity and offers a range of benefits, including employee discounts and insurance coverage, as you embark on a rewarding career with limitless possibilities.

Benefits

Free Parking onsite

25 days plus bank holidays

Employee discount platform

Employee Assistance Program

Life & Dental Insurance

Critical Illness Cover

Qualifications

• Experience in HR processes such as investigations and performance management.
• Strong communication skills, both verbal and listening.

Responsibilities

• Build strong relationships and create a positive working environment.
• Drive performance and manage the team effectively.
• Monitor compliance with legal and regulatory standards.

Skills

HR process management

Communication skills

Sales experience

Coaching and development

Job description

Team Leader

Job Type: Permanent

Hours per week: 37.5

Salary: £27,105

Working Patterns: Between 4:00 am and 11:00 pm

Shift patterns: Between Monday and Sunday

Benefits:

• Free Parking onsite for your shift
• 25 days plus bank holidays
• Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
• Employee Assistance Program
• Life & Dental Insurance, Critical Illness Cover

Current Job Not Taking You Places?

Exchange your job for a new career with limitless destinations at Travelex. Travelex attributes its success and growth to its hard-working people. It’s their desire to deliver exceptional results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel, and enjoys sharing your knowledge and experience with others, then we want you as our next Team Leader.

You will be at the heart of a bustling airport environment where thousands of customers are taking trips for business or personal reasons. Whether it is an “early bird” flight or “taking a red eye,” we want to ensure that their travel money needs are fulfilled!

What will you be doing?

• Building strong relationships with the surrounding business & creating a positive working environment for Travelex staff.
• Driving performance and improvement along with general management duties & responsibilities.
• Monitoring and implementing best practices around legal and regulatory standards and adhering to Travelex compliance procedures.
• Positive people management, which will include rostering, coaching, and supporting your team through regular performance reviews.
• Being ready to ‘roll up your sleeves’ providing support when required with processing foreign exchange transactions accurately and efficiently.
• Being able to adapt to working under pressure due to seasonal periods.
• Effectively communicating with both customers and colleagues.

What do I need to have?

• Formal HR process experience - You’ll need to have experience in Return to works, investigations, disciplinary and performance management.
• Great communicator - You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker but a good listener who is understanding of people and their needs.
• Desire to succeed - You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have, and the way you make people feel.
• Sales Experience - Be able to drive your team to success by using KPIs and effective Coaching and Development.

What does the interview process look like?

1. Step 1 – Our team of Talent Acquisition Partners will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
2. Step 2 – You’ll be invited to a face-to-face interview at the airport to meet with our Bureau Manager. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis, there’ll also be a small numerical test that you’ll complete.
3. Step 3 – If successful, we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as an employer who’s dedicated your time to meet with us.

About Travelex

We are one of the market-leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognized brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever.

Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.