Team Leader

Card Factory; Paignton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Card Factory is seeking a passionate Team Leader to join their successful family. This role focuses on enhancing customer experience and operational excellence while supporting the Store Manager. Ideal candidates will demonstrate strong leadership, a commercial mindset, and a customer-centric approach. The position offers attractive benefits, including discounts and career development opportunities.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Retail Management Apprenticeship Programmes

Employee Assistance Programme

Seasonal incentive schemes

Qualifications

• Strong leadership skills and a positive approach.
• Comfortable analyzing store performance data.

Responsibilities

• Support Store Manager in achieving commercial growth.
• Lead store teams and ensure high standards of service.
• Engage in developing a team culture focused on customer service.

Skills

Customer-centric

Leadership

Engagement

Analytical skills

Commercial awareness

Job description

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We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered around excellent customer service. You will lead store teams in the absence of the Store Manager and ensure high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable analyzing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year business strategy aiming to become a true omni-channel retailer. This involves significant investment in our colleagues and creating opportunities in a fast-paced environment as part of our exciting journey.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support, Education Tools, Salary Advance
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers and access to a virtual internal learning network
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support