Team Leader

Greene King; Overstone; On-site; GBP 22,000 - 28,000; Full time

Job summary

A popular pub and carvery chain is seeking a Team Leader to drive exceptional customer experiences. Responsibilities include leading and supporting your team during shifts, maintaining high service standards, and ensuring operational efficiency. Ideal candidates will have strong leadership qualities, a passion for customer service, and the ability to adapt to challenges. Career development opportunities and employee discounts are offered.

Benefits

Competitive salary

Career development opportunities

Employee discounts

Pension contribution

Mental health support

Referral bonuses

Wagestream access

Retail discounts

Qualifications

• Experience in a hospitality role preferred.
• Must be able to lead a team effectively.
• Strong communication skills are essential.

Responsibilities

• Lead the team and ensure smooth shift operations.
• Maintain high standards of service.
• Resolve issues in the absence of management.
• Ensure cleanliness and safety of the bar area.

Skills

Customer service

Team leadership

Conflict resolution

Attention to detail

Positive attitude

Job description

Company DescriptionJoin us at Pub & Carvery, where whatever the weather or occasion, we've got something for everyone with our mix of carvery and classic pub food washed down with a tasty tipple. Our carveries include a choice of three 14-hour slow-cook meats and a selection of potatoes and seasonal vegetables where our customers can pile their plates as high as they like.Job DescriptionAs a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.QualificationsAs a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
  
  A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
  
  Additional InformationWe're all about rewarding our team's hard work, that's why…You'll receive a competitive salary, pension contribution as well as:
• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…