Team Leader

Card Factory; Orpington; On-site; GBP 25,000 - 35,000; Full time

Job summary

Card Factory, le spécialiste britannique des cartes et cadeaux, recherche un Team Leader pour rejoindre son équipe dynamique. Le candidat idéal aura une passion pour le service client, des compétences en leadership et une approche proactive. En retour, Card Factory offre des avantages variés pour soutenir le bien-être physique, mental et financier de ses employés.

Benefits

25% de réduction pour les collaborateurs en magasin et en ligne

Soutien financier, y compris des outils d'éducation financière

Programmes incitatifs saisonniers

Opportunités d'apprentissages en vente

Accès à des contenus d'apprentissage et de développement

Réductions chez des centaines de détaillants britanniques

Programme d'assistance aux employés

Qualifications

• Passion pour célébrer les moments de vie des clients.
• Approche positive et tournée vers l'avenir.
• Esprit commercial et orienté client.

Responsibilities

• Supporter le Store Manager dans l'atteinte des objectifs de croissance commerciale.
• Développer une culture d'équipe centrée sur le client.
• Diriger l'équipe vers des standards élevés et un service exceptionnel.

Skills

Leadership

Service Client

Analyse de performance

Travail en équipe

Job description

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We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfill this.

With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and develop a team culture that puts the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but also by leading the team to deliver high standards and exceptional service every day.

The Ideal Candidate

• You will be as passionate about celebrating our customers’ life moments as we are.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates good leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• An engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over 1,000 stores across the UK and Ireland. In 2020, we launched an exciting 5-year business strategy with a vision of becoming a true omnichannel retailer. This strategy involves significant investment into our colleagues, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:

• 25% colleague discount in-store and online
• Financial wellbeing support, including financial education tools and salary advances
• Seasonal incentive schemes
• Opportunities to apply for retail apprenticeships
• Access to blended learning and development content
• Discounts across hundreds of UK retailers
• Employee Assistance Programme – tools to support mental, physical, and financial wellbeing