Team Leader

Home Bargains; Norwood Green; On-site; GBP 31,000; Full time

Job summary

A leading UK discount retailer is seeking a Store Team Leader to deliver exceptional retail experiences and achieve store performance targets. You will guide and develop your team, prioritize customer satisfaction, and ensure smooth store operations. This full-time position offers a competitive salary of £30,887, a regional allowance, and additional benefits including a generous leave package and staff discounts.

Benefits

£3,000 Regional Allowance

28 days annual leave, increasing to 33

Contributable pension scheme

10% store discount

Death in Service Benefit

Qualifications

• Experience supervising others in a fast-moving retail or hospitality environment.
• Ability to prioritise and organise work effectively.
• Strong focus on customer satisfaction and service.
• Effective communication skills to direct and supervise work.

Responsibilities

• Collaborate with the store management team to train and guide staff.
• Ensure customer service needs are met and communicated.
• Support execution of daily performance goals and achieve targets.

Skills

Prioritise and organise work

Customer focus

Effective communication

Direct and supervise work

Job description

Welcome to Home Bargains, where exciting opportunities await you in our dynamic world of retail management. As a rapidly growing company, there are always opportunities for passionate individuals to join us and lead our teams to success and be an integral part of our thriving retail community.

Job Summary

As a Store Team Leader, you are integral to providing an exceptional retail experience for our customers while achieving store performance targets. Your leadership and support ensure the store operates smoothly, colleagues are guided and developed, and customer satisfaction is prioritised.

Key Responsibilities

• Guide Our Colleagues - Collaborating with the store management team to ensure your team are well-trained, informed and capable of delivering the high store standards our customers expect.
• Prioritise Customer Satisfaction - Working closely with your management team colleagues to identify customer service needs, communicating these priorities to the team, and ensuring all members contribute to delivering outstanding service and maintaining a safe, welcoming store environment.
• Drive Store Success - Understanding and supporting the execution of daily performance goals and playing a key role in achieving targets and store presentation.

Requirements

Experience of supervising others in a fast-moving retail or hospitality environment. You should demonstrate the following competencies: prioritise and organise work, customer focus, communicate effectively, and direct and supervise work.

What We Offer

TJ Morris Limited, trading as Home Bargains, is a privately owned, family-run discount retailer offering top brands at the lowest possible prices on the UK high street. We offer a competitive package, including:

• Salary: £30,887 FTE
• £3,000 FTE Regional Allowance (non-contractual and non-transferable)
• 44 hours per week
• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme
• MyHB colleague benefits platform with access to discounts, employee assistance programme, and low-cost voluntary insured health cash plans and cancer cover.