Team Leader

Card Factory; Monmouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Wales is seeking a friendly and positive Team Leader to support the Store Manager and ensure great customer experiences. The ideal candidate will have strong leadership skills, a proactive attitude, and the ability to create an inclusive team environment while driving store initiatives. This role emphasizes flexibility, communication, and a commitment to team growth.

Qualifications

• Good leadership skills that inspire others.
• Curious by nature and eager to learn.
• Ability to listen and ensure team inclusion.
• Flexibility and problem-solving abilities.

Responsibilities

• Support the Store Manager in daily operations.
• Create great customer experiences.
• Drive store initiatives and maintain team morale.
• Monitor store performance and thrive as a team.

Skills

Leadership skills

Positive attitude

Proactivity

Communication

Job description

Location:Contracted Hours Available:We’re on the lookout for a friendly and upbeat Team Leaderto bring energy, positivity, and great vibes to our store!In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care. You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving. What we’re looking for:Good leadership skills people want to follow—positive, proactive, and full of energy.You\'re curious by nature, always learning, and eager to see the bigger picture.You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.Step up, stay flexible, and set the tone by getting things done.You’re fair, open to feedback, and thoughtful in how you make decisions.You genuinely care about people, support growth, and help create a positive team vibe.