Team Leader

Ministry of Justice; Milton Keynes; On-site; GBP 32,000 - 45,000; Full time

Job summary

Ministry of Justice (HM Courts & Tribunals Service) is seeking an experienced Team Leader to drive performance, manage attendance, and motivate a team delivering administrative support and customer service to service users, judiciary and management.

You will lead by example, develop staff capabilities, and ensure alignment with Civil Service standards while fostering wellbeing and high standards of service across Milton Keynes, Reading and Slough sites.

Qualifications

• Ability to lead and develop others to thrive in their role.
• Strong organisational skills to prioritise, plan and manage work to deliver outstanding service.
• Excellent communication skills with a wide range of stakeholders, including judiciary.

Responsibilities

• Lead and develop a team to deliver business objectives and excellent administrative support.
• Ensure service delivery meets local, regional and national priorities and performance targets.
• Build effective relationships with key stakeholders, including the judiciary, to enable successful outcomes.

Skills

Leadership

Organisation

Communication

Job description

Full Time, Part Time, Part Time/Job Share, Flexible Working

Vacancy Approach

External

Location

Milton Keynes, Reading, Slough

Region

South East

Closing Date

28-Aug-2026

Post Type

Permanent

EO

Number of jobs available

3

Reserve List

12 Months

Job ID

21063

Descriptions & requirements

• Milton Keynes County Court and Family Court, MK9 2DT
• Slough County Court and Family Court, SL1 2HE
• Reading County Court and Family Court, RG1 1HE

Proud to serve. Proud to keep justice going.

Our Team Leaders play a critical role in helping deliver justice and this role will enable you to demonstrate and develop your leadership skills. You will be responsible for making sure your team deliver business objectives through providing excellent administrative support and customer service to service users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

About your role

The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success.We’re looking for managers who can drive strong performance, manage attendance effectively, and champion reward and recognition.

Leading your team, you will provide outstanding service to all our users, delivering on your area of work against local, regional and national priorities. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate them to succeed; creating a sense of purpose, recognising successes and managing performance to deliver results and achieve business outcomes. You will be able to develop effective working relationships with key stakeholders, including the judiciary.

Please refer to the role profile attachment to understand more about this key leadership position.

Essential knowledge, skills and experience

• Ability to lead and develop others to have the skills, confidence and experience to thrive in their role.
• Strong organisational skills to prioritise, plan, allocate and manage work to deliver outstanding service.
• Excellent communication skills. Able to establish and maintain trusted relationships with a wide range of