Team Leader

Ministry of Justice; Liverpool; On-site; GBP 35,000 - 48,000; Full time

Job summary

HM Courts & Tribunals Service (HMCTS) in Liverpool is seeking a Team Leader to help deliver justice through strong leadership of an administrative team. You will coach staff, drive performance, and ensure excellent customer service to service users and stakeholders.

This role involves 37 hours per week with part-time options considered where feasible. Based at the Queen Elizabeth II Law Courts in Liverpool, you will lead a team, prioritise work, and foster a culture of continuous improvement

Qualifications

• Experience leading teams in public sector or similar environment.
• Strong communication with internal and external stakeholders.
• Ability to motivate, coach and develop others to deliver results.

Responsibilities

• Lead your team to deliver objectives and outstanding service.
• Coach and develop team through real-time guidance and feedback.
• Manage attendance, performance, and recognition within the team.
• Collaborate with stakeholders to prioritise work and meet deadlines.

Skills

Leadership

Coaching

People management

Stakeholder management

Analytical skills

Communication skills

Tools

Microsoft Office

Job description

Our Team Leaders in HMCTS National Services play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You will be responsible for making sure your team deliver business objectives through providing excellent administrative support and customer service to service users and key stakeholders., Standard full time working hours are 37 hours per week (Monday - Friday). Applications for part-time working will be considered however due to the nature of the role the minimum hours would be 30 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.

Occasional travel to other courts

For this post, occasional travel will be required for cover when needed.

Skilled Worker Visa

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

Ability to lead, motivate, coach and develop others to have the skills, confidence and experience to thrive in their role.

Strong organisational skills to prioritise, plan, allocate and manage work to deliver outstanding service.

Excellent communication skills. Able to establish and maintain trusted relationships with a wide range of internal and external stakeholders.

Able to manage difficult and challenging situations and resolve problems swiftly and professionally.

Confident in analysing data to make informed decisions to improve and maintain performance.

Ability to use IT and learn new systems.

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice.

National Services provides centralised support through Courts and Tribunals Service Centres, Business Centres and Enforcement Offices. We handle case administration, customer queries by phone, email, and webchat and enable self-service in our digital services.

About your role

The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It's rewarding, challenging, and essential to our success. We're looking for managers who can drive strong performance, manage attendance effectively, and champion reward and recognition.

You will be part of the management team based at Queen Elizabeth II Law Courts, Derby Square, Liverpool, L2 1XA.

Leading your team, you will provide outstanding service to all our users, delivering on your area of work against local, regional and national priorities.

As an effective Team Leader, you recognise the importance of the team's overall wellbeing and can motivate them to succeed real time coaching to develop your team. You will create a sense of purpose, recognising successes and managing performance to deliver results and achieve key performance outcomes, ensuring exceptional service for every user.