Team Leader

Card Factory; Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

Card Factory is seeking a passionate Team Leader to join their retail family. You will support the Store Manager, ensuring exemplary customer service and team performance. With a commitment to operational excellence, you'll foster a positive team culture while driving store success. Join a leading company in the greeting card retail sector and contribute to their journey towards becoming an Omni-channel retailer.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to learning and development resources

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Passion for celebrating customers' life moments.
• Strong leadership skills with a customer service focus.
• Engaging and enthusiastic team player.

Responsibilities

• Support the Store Manager in achieving commercial goals.
• Lead store teams, ensuring exceptional service standards.
• Review store performance data and rectify issues.

Skills

Customer-centric

Leadership

Commercial mindset

Positive attitude

Data review

Engagement

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture centered on the customer. You will lead our store teams, especially in the absence of the Store Manager, ensuring high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package & About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy aiming to become a true Omni-channel retailer. We are investing significantly in our colleagues, creating opportunities in a fast-paced environment as part of our exciting journey.

We offer a range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support (education tools, salary advance)
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development resources
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If you are interested in this exciting role with genuine prospects, click apply now.

We reserve the right to close this vacancy early once sufficient applications are received. We recommend applying promptly to avoid missing out, as applications are reviewed regularly.