Team Leader

Slater Gordon; Manchester; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading law firm in Manchester is seeking a Team Leader to oversee the telephony and customer support team. The successful candidate will manage team performance and ensure delivery of high-quality client care. Strong understanding of clinical negligence law and leadership experience is required. This role offers hybrid working options and various employee benefits.

Benefits

Hybrid working

25 days holiday allowance plus bank holidays

Employee Referral scheme

Health and Wellbeing Programmes

Life Assurance cover

Workplace pension

Qualifications

• Experience managing a team in a customer service environment.
• Strong leadership skills with a focus on performance management.
• Ability to deliver high standards of client care.

Responsibilities

• Support Advisors in their day-to-day role.
• Manage team performance and ensure KPIs are met.
• Ensure compliance with National Practice Standards.

Skills

Understanding of clinical negligence law and practice

Proficient in the use of Microsoft Office suite

Excellent oral and written communication skills

Ability to work under pressure and prioritise work

Commercially aware and highly motivated

Proactive with good attention to detail

Excellent time management and organisational skills

Job description

Slater and Gordon are a legal services business powered by technology and led by people that support customers in every step of their case. Due to our continued success, we are now looking for a Team Leader to look after a team of telephony and customer support staff.

The Team Leader will support Advisors in their day-to-day role, and in a supervisory capability to manage performance in the team and ensure delivery of key performance indicators to ensure customer service standards are met.

You will be supporting team members with general administration, assistance with new enquiries, gathering documentation, photos and information a part of the intake triage process.

You will be responsible for ensuring a pro-active and high level of client care and compliance with the National Practice Standards.

Skills and Experience:

• Understanding of clinical negligence law and practice.
• Proficient in the use of Microsoft Office suite, including but not limited to Outlook, Word, Excel and relevant practice and business IT systems, particularly Partner & PIMS
• Excellent oral and written communication skills and the ability to think logically and analytically
• Ability to work under pressure and prioritise work from various stakeholders
• Commercially aware and highly motivated
• Proactive with good attention to detail
• Excellent time management and organisational skills

Who are we?

Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case.

Client service is at the heart of Slater and Gordon and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.

At Slater and Gordon Lawyers we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we’re building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals.

Our core and voluntary Benefits:

· Hybrid working – 2 days per week working in the office (must live a reasonable distance to commute to the office)

· 35 hours per week – Monday to Friday

· 25 days holiday allowance plus bank holidays

· Buy and sell annual leave up to 5 days

· Employee Referral scheme

· Aviva Digicare+ Workplace App providing you with services including annual health checks, access to Digital GP’s, mental health consultations, 2nd medical opinions and much more

· Employee Assistance Programme where you can access free webinars for stress awareness and counselling sessions

· Group Income Protection which will support you with an income if you are unable to work long term, as a result of an illness or injury

· Health and Wellbeing Programmes and apps including gym discounts, private medical insurance, cycle to work scheme, meditation sessions and much more

· Life Assurance cover

· Workplace pension

· Benefits Hub providing discounts to over 700 services including cinema tickets, food and drink, travel, and high street stores

· Christmas and Summer socials

· Free legal help and discounted lawyer led legal services

Your Professional Development

We will also support and encourage you with developing your career with an award- winning law firm. We run courses across our offices and are continuously monitoring and updating the learning and development offering based on what you tell us. We can support you with your continuous professional development by providing funding for professional qualifications, attending external training courses and providing you with a range of internal learning resources.

Our Values

Like all great businesses, we strive to recruit the best people and uphold the highest legal standards.

Our people bring something a little different. We hire people who can challenge, remove roadblocks and deliver outstanding customer service.

That's why at Slater + Gordon we go further with our values. How we work is guided by the S+G Way. This means:

· We do what we say we will

· We don’t wait we create

· We own it, we sort it

· We respect and encourage each other

· We make time to live

The S+G Way defines the specific behaviours and actions that our colleagues and our customers care about the most. We know this, because our colleagues helped to create the way, through a series of interactive workshops and interviews.

Please Note - Vacancies may close prior to the expiry date displayed, subject to volume ofapplications received.