Team Leader

Retail Human Resources plc; Maidstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading coffee brand is seeking a Team Leader in Maidstone. The role involves creating operational efficiencies, training new Baristas, and maintaining high customer service standards. The ideal candidate is a skilled leader passionate about fostering a positive work environment with a focus on team development. Attractive salary and benefits included.

Benefits

Access to the Coca-Cola share scheme

50% discount on food and drinks

Pension matched up to 10%

Financial support fund

Qualifications

• Proven track record in a leadership role, preferably in a retail or hospitality environment.
• Ability to train and motivate team members.
• Strong communication skills, capable of creating a positive work environment.

Responsibilities

• Create smooth shifts and maintain operational efficiency.
• Train new Baristas and ensure team development.
• Maintain high standards in product quality and customer service.

Skills

Leadership

Training and development

Teamwork

Job description

Team Leader - Next Maidstone 30-40 hours per week - Permanent

At Costa Coffee, we are what we craft. It's about blending beans with dedication, serving up memorable moments, and proudly making greatness every day.

And as a Team Leader, you can too.

So, why Costa?

Starting pay £12.93 – £13.93 per hour, rising with training to £13.43-£14.43 (dependant store location)

We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

What you’ll do

Being a Team Leader means more than leading. It’s your chance to step up to the plate, which means you’ll be:

• Creating smooth shifts even in busy periods
• Training and accrediting new Baristas
• Stirring up success for yourself and your team
• Crafting new recipes to energise your team
• Keeping standards high, from excellent espressos to monthly coffee excellence scores

Who you are

We’re interested in your unique ingredients:

• An example setter, someone we can trust to keep everything running smoothly
• A leader, ready to take on new responsibilities within the team
• A learner, who can turn their knowledge into steaming hot ideas

When you apply, you’ll start with a quick, casual chat via Sapia.ai — just a few simple questions you can answer anytime, anywhere. This AI-powered tool helps us assess key traits and skills fairly by comparing your responses to the role’s requirements. Don’t worry — there will always be human involvement in reviewing your responses and in making the final hiring decision. Need adjustments? Email [e-mail]