Team Leader

Trinity College London; London Borough of Newham; On-site; GBP 30,000 - 36,000; Full time

Job summary

Trinity College London is seeking a Team Leader to supervise day-to-day operations at our Stratford and Belfast test centres. You will report to the Centre Manager, supervise staff, ensure smooth processes and adherence to policies to maintain test security and integrity.

You will deputise for the Centre Manager when needed, provide supervisory administrative support, support staff development, carry out quality checks, and act as the first escalation point for candidate/examiner issues.

Job description

An exciting opportunity has arisen to join us as a Team Leader within our Stratford and Belfast test centre. As a Team Leader, you will provide much-needed assistance in making us better able to deliver a quality and efficient service. Reporting to the Centre Manager, you will supervise and keep abreast of the day-to-day operations within the test point. You will be required to ensure a smooth operation of various processes and adherence to Trinity's policies, procedures as well as regulatory requirements, to maintain the security and integrity of the tests.

Playing a deputising role to the team, you will deliver supervisory administrative support to the centre and reinforce the local marketing and wider business development strategies. Operating in a Team Leader capacity, you will assist with the training and development needs of centre staff, carry out quality checks, act as first escalation point for candidate/examiner complaints; whilst deputising for Centre Manager in their absence.

We are looking for team members who will work to ensure the staff are happy and well-supported so the business can run smoothly, and organise and delegate their workload as well as monitoring them to make sure it's done correctly.

If you pride yourself on providing customer excellence and have a flexible approach to working, then we want to hear from you.

The hours for this role are as follows - 8:15am - 6:30pm, 40 hours/week, 5 over 7 days, Monday to Sunday as set by rota. Please be aware that regular weekend work will be required.

We need someone with a good level of education that has the ability to communicate at all levels providing excellent customer service always with a smile on their face. We need you to portray a professional image at all times and in testing situations. You will have excellent organisational skills with a keen eye for detail and be a real team player who's happy dealing with stakeholders ranging from colleagues to examiners, and most importantly, our candidates.

Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.

All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.

Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice. Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.

Our data protection policy can be viewed in full here.