Test Center Administrator (Shrewsbury)

Pearson; Shrewsbury; Sur place; GBP 5 000 - 6 700; Temps partiel

Résumé du poste

Pearson is seeking a Test Centre Administrator to support exam delivery and provide exceptional customer service in our Test Centres across the UK. The role requires maintaining security and helping candidates through the testing process in a friendly environment.

You'll welcome candidates, verify IDs, proctor exams, and assist with IT issues or housekeeping. Flexibility across shifts is essential.

Qualifications

• Must have school qualifications in English and Maths.
• Experience with Microsoft Office (Word, Excel and Outlook) is advantageous.
• Flexible to work shifts including mornings, evenings and weekends.

Responsabilités

• Welcome, greet and check-in customers/test-taking candidates.
• Comply with exams testing security and procedures and follow company policies.
• Verify customer/candidate identification and explain exam rules.
• Proctor/invigilate candidates during exams/tests.
• Troubleshoot with IT to fix technical issues in the Test Centre.
• Light housekeeping duties such as cleaning keyboards/workstations.

Connaissances

Customer service

Team player

Attention to detail

Formation

School qualifications in English and Maths

Outils

Microsoft Office

Description du poste

Your Opportunity

• You will be required to work a minimum of 8 hours/week.


• The pay rate is £13.60/hour, paid to you at the end of every month.

When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.

This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.

Your Responsibilities

• Welcome, greet and check-in customers/test-taking candidates.


• Comply with all exams testing security and procedures and follow company policies using careful judgment.


• Verify customer/candidate personal identification documents and explain the exam testing process/rules.


• Proctor / invigilate candidates while they are completing their exam/test.


• Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.


• Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.

This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.

Our Successful Applicant

This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).

You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job: Test Center Operations

Job Family:

LEARNING_&_CONTENT_DELIVERY

Organization:

Assessment & Qualifications

Schedule:

PART_TIME

Workplace Type:

On-site

Req ID:

26403