Team Leader

Card Factory; London Borough of Harrow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retailer in greeting cards is seeking a Team Leader to enhance customer experience and operational excellence in their store. The ideal candidate will showcase strong leadership abilities and a customer-driven mindset, while also supporting the Store Manager in achieving business objectives. This position offers a chance to be part of a dynamic team dedicated to celebrating life's moments.

Benefits

25% colleague discount in-store and online

Financial wellbeing support and education tools

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to learning and development content

Discounts across hundreds of UK retailers

Employee Assistance Programme

Qualifications

• Demonstrates strong leadership skills.
• Positive and forward-thinking attitude.
• Comfortable reviewing store performance data.

Responsibilities

• Support Store Manager in achieving commercial goals.
• Lead store teams in the absence of the Store Manager.
• Ensure service quality and store standards are maintained.

Skills

Leadership

Customer-centric

Commercially minded

Job description

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We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered around exceptional customer service. You will lead store teams in the absence of the Store Manager and ensure standards and service quality are maintained daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a drive for excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking attitude.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan to become a true omni-channel retailer, investing in our colleagues and creating opportunities in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support and education tools, salary advance
• Seasonal incentive schemes
• Opportunities to apply for Retail Apprenticeships
• Access to learning and development content
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support