Team Leader

Look Ahead; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading not-for-profit care and support provider in London is seeking a compassionate Team Leader for their homelessness and complex needs service. This role involves managing frontline staff, ensuring service objectives are met, and fostering positive team culture. Join a dedicated organization focused on transforming lives with excellent benefits and career development opportunities.

Benefits

Annual leave increasing with length of service

Free DBS

Exclusive discounts and cashback

Fully paid induction programme

Employee Assistance Programme

Generous pension contribution

Quarterly Staff Awards

Qualifications

• Educated to degree level or equivalent.
• Desirable to have other professional memberships or qualifications.

Responsibilities

• Lead and motivate the team, ensuring a positive culture.
• Deliver effective supervision and manage case work.
• Ensure Key Performance Indicators are met.

Skills

Social interaction

Calm and resilient

Organizational skills

Passionate and enthusiastic

Teamwork

Education

Degree level or equivalent

Job description

Social network you want to login/join with:

We’re looking for a kind, compassionate and resilient Team Leader to join our homelessness & complex needs service in Kensington & Chelsea.

Salary: £, per annum, working hours per week.

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping youth thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for confidential support
• A generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our staff’s commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The post holder will be fully involved in all aspects of the day-to-day management of their designated service, including line managing the relevant front line staff.

You will lead in carrying out supervisions, case work management and working with the team to achieve service objectives.

You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

- pm working Monday & Friday. Occasional asked to work weekend to ensure service needs are supported.

What you’ll do:

• Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
• Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
• Responsible for the personal development of staff, identifying high performers and feeding into the organisation's succession plans
• Ensure that Key Performance Indicators (KPI’s) required as part of the Contract are met and recorded correctly
• Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
• Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
• Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
• Deliver an out of hours on-call service for the region, where required
• Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Service, as appropriate
• Ensure Look Ahead Health and Safety policies are adhered to at all times and uphold all health and safety responsibilities within relevant policies and local protocols
• Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all duties and responsibilities and is subject to change in accordance with the needs of Look Ahead.

About you:

• Enjoys social interaction and the company of others, networks in the local business community
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem
• Is respectful, articulate and sensitive in style of communication
• Is passionate and enthusiastic about their career and job experiences
• Is motivated towards excellence and improvement of personal performance with a can-do attitude

What you’ll bring:

• Educated to degree level or equivalent
• Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation, we deliver over [number] services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers, and learning disabilities, offering plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and live by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers, and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs, you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.