Team Leader

Abacus Care Support; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in supported living is seeking a compassionate Team Leader to guide support staff in providing excellent care. The ideal candidate will foster a positive environment for clients with complex needs while ensuring adherence to high standards and continuous service development. This role demands exceptional leadership, communication skills, and a commitment to quality care.

Qualifications

• Experience of leading/supervising regulated services for adults.
• Experience in developing services with clients.
• Demonstrable experience of good care practice.

Responsibilities

• Oversee and manage around 1000 hours of care provision per week.
• Ensure high standards of support for the People We Support.
• Act as a role model for staff.

Skills

Encouraging and motivational leadership

Effective communication

Problem solving

Conflict management

Creative thinking

Education

NVQ Level 4 in Care and Management (willingness to work towards)

NVQ Level 3 in Adult Care (or equivalent)

Tools

Microsoft Office

Job description

Service Description

At Abacus Care & Support, we are dedicated to providing a Supported Living environment for the People We Support where their needs are holistically met. Our friendly, hardworking team commit themselves to achieving this goal.

The People We Support are adults with learning disabilities, autism, learning difficulties, acquired brain injury, complex needs, behavioural challenges, mental health conditions and physical disabilities and other associated health needs.

Job Summary

As Team Leader in a Supported Living setting, you will support and lead your team of Support Workers and Senior Support Workers to provide excellent care and support for the People We Support.

You will support the development of the Abacus Care & Support services in accordance with organisational improvement plans. At all times the needs of People We Support will drive the work carried out by you and your team.

Job Description

The Team Leader position is a leadership role with responsibilities over a team of Support Workers and Senior Support Workers. You will be responsible for overseeing and managing around 1000 hours of care provision (via team) per week.

The Team Leader is responsible for ensuring People We Support receive the highest standards of clinical and personal support. The priority of our service is to ensure each Person We Support receives specially considered support which is flexible, person-centred and high-quality.

As a leader representing the organisation, you will need to act as an exemplary role model to staff. You will carry out tasks as delegated by the Registered Manager/Service Manager & Deputy Manager, supporting your team to carry out their duties.

Person Specification

You will be a hardworking and empathetic individual with great communication and leadership skills. You will be capable of building strong relationships with staff and clients, in order to lead and build on the service clients receive. Your approach to delivering great experiences for People We Support will be positive, creative and ambitious. You will take your duty of care towards People We Support and responsibility for your team seriously, whilst embracing a quality of fun and encouragement.

We expect staff to ascribe to the Abacus Care & Support mission and values, and to work in line with our policies and safeguarding practices.

Qualifications/Skills/Experience

Education and Qualifications

Essential

• Willingness to work towards NVQ 4 in Care and Management

Desirable

• NVQ Level 3 (or above) in Adult Care (or appropriate equivalent)

Experience

• Experience of leading/supervising aspects of the service within regulated services for adults with complex needs (preferably in a care home/supported living environment)

• Experience of collaborating with People We Support to develop services successfully

• Experience of designing and overseeing schedules/rotas

• Demonstrable experience of acting as a role model for good care practice in a caregiver setting

Skills/Abilities

• Strategic mindset

• Encouraging and motivational leadership

• Able to communicate effectively with People We Support, staff, families and associated professionals

• Able to build and maintain professional relationships (internally and externally e.g. GPs, social workers)

• Able to work resourcefully

• Able to work flexibly and adaptively

• Problem solving

• Collaboration

• Conflict management

• Self motivated

• Effective communicator (verbal and written)

• Attentive to detail

• Creative thinking

• Organisation

• Able to prioritise and meet deadlines

• Efficiency

Knowledge

• Budgetary and Administrative skills

• IT literacy and good working knowledge of Microsoft Office applications

• Knowledge of Health and Safety Issues

• Knowledge of CQC regulations and standards

• Good working knowledge of Safeguarding regulations and policies

• Knowledge of referral and commissioning processes

Other

• Full driving licence