Team Leader

Leyland SDM; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading retail company in London is seeking a Team Leader to support store operations and lead the team in delivering exceptional customer service. The ideal candidate will have strong retail experience, leadership skills, and a customer-focused attitude. This role offers a dynamic work environment with opportunities for growth.

Qualifications

• Previous experience in a retail or customer service environment.
• Ability to supervise, motivate, and support colleagues.
• Strong customer service skills, with experience handling enquiries and resolving issues.
• Excellent communication and interpersonal skills for engaging with customers and team members.
• Good organisational skills for managing tasks and supporting daily store operations.
• Ability to maintain high standards of store presentation and follow company procedures.
• Willingness and ability to learn about products, services, and promotions.
• Adaptable and reliable, with a positive attitude and willingness to work varied shifts.

Responsibilities

• Deliver outstanding customer service by advising and engaging with customers.
• Support store management in the day-to-day running of the store.
• Replenish stock daily and maintain high standards of store appearance.
• Follow company policies and procedures to uphold brand image.
• Motivate and support colleagues to create a positive working environment.
• Stay up to date with products and promotions for customer advice.

Skills

Retail Experience

Leadership

Customer Service

Communication

Organisation

Attention to Detail

Product Knowledge

Flexibility

Job description

Leyland SDM specialises in paint, tools, plumbing, electrical, woodwork & DIY materials. We have 35 high street stores across London, supported by our central support team and distribution centre in Wembley. We are currently on an exciting journey and have some very ambitious growth plans.

Let’s paint the picture for you!

Role Overview:

As a Team Leader, you will support the Store Manager and Deputy Manager in the day-to-day running of the store, helping to lead and motivate the team to deliver excellent customer service and achieve sales targets. You will take responsibility for supervising colleagues, maintaining high store standards, and ensuring smooth store operations. This role is ideal for someone with strong leadership skills who can inspire others, manage tasks effectively, and contribute to a positive and productive store environment.

Key Responsibilities:

• Customer Service: Deliver outstanding customer service by advising, serving, and engaging with customers, handling complex enquiries, and building loyalty through genuine interactions and a welcoming store environment.
• Store Operations: Support store management in the day-to-day running of the store, including opening and closing procedures, to ensure smooth operations and a consistently great customer experience.
• Stock and Presentation: Replenish stock daily, maintain high standards of store appearance, and ensure the store is clean, tidy, and well-presented at all times.
• Policy and Procedure Compliance: Follow company policies and procedures to uphold brand image, customer confidence, and sales growth.
• Team Support and Leadership: Embrace company values, motivate and support colleagues, and help create a positive, productive working environment.
• Product Knowledge: Stay up to date with products, services, promotions, and competitor offerings to provide customers with the best possible advice.
• Attitude and Flexibility: Maintain a positive attitude, demonstrate flexibility, and act with honesty and reliability to contribute to a fair and effective store climate.

Skills and Experience Required:

Essential:

• Retail Experience: Previous experience in a retail or customer service environment.
• Leadership: Ability to supervise, motivate, and support colleagues.
• Customer Service: Strong customer service skills, with experience handling enquiries and resolving issues.
• Communication: Excellent communication and interpersonal skills for engaging with customers and team members.
• Organisation: Good organisational skills for managing tasks and supporting daily store operations.
• Attention to Detail: Ability to maintain high standards of store presentation and follow company procedures.
• Product Knowledge: Willingness and ability to learn about products, services, and promotions.
• Flexibility: Adaptable and reliable, with a positive attitude and willingness to work varied shifts, including weekends.

Desirable:

• Supervisory Experience: Previous experience in a team leader or supervisory role.
• Stock Management: Experience with stock replenishment and inventory processes.
• IT Skills: Familiarity with retail systems.
• Process Improvement: Experience suggesting or implementing improvements to store processes or customer experience.