Team Leader

Aspire Recruitment; Liverpool; On-site; GBP 30,000 - 36,000; Full time

Job summary

A legal services company is seeking a Sales Team Leader for their Liverpool City Centre office. The successful candidate will drive performance and develop a new sales team to exceed targets. This is a full-time position offering a salary between £30,000 and £36,000 per annum, plus benefits including competitive salary, bonuses, and professional development opportunities.

Benefits

25 days holiday

Birthday off

Ongoing professional development

Qualifications

• Proven experience as a Sales Team Leader, Supervisor, or Senior Sales Advisor within a call centre.
• Strong track record of meeting and exceeding sales targets.
• Excellent leadership skills with the ability to inspire and develop teams.

Responsibilities

• Lead, coach, and motivate a team to achieve and exceed KPIs.
• Conduct daily team briefings and regular performance reviews.
• Monitor sales conversion and drive revenue growth.

Skills

Leadership

Sales target achievement

Customer service focus

Communication skills

Problem-solving

Tools

CRM systems

HubSpot

Job description

Overview

Job Title: Team Leader - Sales Team
Location: Liverpool City Centre (Office based)
Salary: £30,000 – £36,000 per annum (Full-Time, Permanent, 35 hours)
Shifts: 8am – 4pm & 12pm – 8pm on a rolling basis

Are you an experienced Sales Team Leader with a passion for driving performance, developing people, and exceeding targets? We are recruiting for a Call Centre Sales Team Leader to join a growing legal services business at their Liverpool City Centre head office. This is an exciting opportunity to play a pivotal role in building and leading a brand-new sales team, where you will coach, inspire, and guide sales advisors to deliver outstanding results while ensuring a first-class customer experience.

Responsibilities

• Lead, coach, and motivate a team of sales advisors to achieve and exceed KPIs.
• Conduct daily team briefings, one-to-ones, and regular performance reviews.
• Monitor sales conversion, upselling, and cross-selling to drive revenue growth.
• Deliver training on objection handling, sales techniques, and product knowledge.
• Handle escalated or complex calls with professionalism, demonstrating best practice.
• Track and report on sales performance, identifying trends and opportunities.
• Ensure compliance with company policies, industry regulations, and data protection standards.

Key Skills & Experience

• Proven experience as a Sales Team Leader, Supervisor, or Senior Sales Advisor within a call centre.
• A strong track record of meeting and exceeding sales targets.
• Excellent leadership skills with the ability to inspire and develop teams.
• Strong customer service focus with the ability to balance sales and client satisfaction.
• Confident communication, negotiation, and problem-solving skills.
• Knowledge of FCA or Consumer Duty regulations (preferred).
• Proficiency with CRM systems and call centre technology (HubSpot experience is desirable).

Benefits

• Competitive salary with commission and performance-related bonuses.
• 25 days holiday per year plus bank holidays.
• Birthday off.
• “Me Time” allowance.
• Loyalty scheme.
• Car park salary sacrifice scheme.
• Ongoing professional development and clear career progression opportunities.

This vacancy is being handled by Aspire Recruitment. Please note we receive a high volume of applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. By applying for this opportunity, you agree that Aspire Recruitment will keep you informed about potential employment opportunities and that you can opt out of receiving information at any time, as detailed in our Privacy Policy.