Team Leader

Hollywood Bowl Group Plc; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading leisure company in Leeds is seeking a Team Leader to inspire and manage the team, ensuring exceptional customer experiences. The ideal candidate has supervisory experience, a passion for customer service, and the ability to thrive in a fast-paced environment. This role offers diverse training and career advancement opportunities, along with great benefits including discounts and financial awards.

Benefits

Extra 50p per hour

Access to apprenticeship programs

Optional pension plan

Additional holiday days

Ongoing training and development

Free game vouchers

30% discount off food and drink

50% off food when working

Team Member Support Programme

Financial long service awards

Healthcare cash plan

Qualifications

• Experience of supervising a team.
• Great customer service abilities.
• Basic literacy and numeracy skills.

Responsibilities

• Lead and inspire the team on shift.
• Ensure customers have an unforgettable experience.
• Welcome customers and set up the department for success.

Skills

Customer service

Supervisory experience

Flexibility

High energy

Team player

Job description

Are you looking for a fun and fast-paced environment to work in, with great benefits? Could you help us inspire the team to provide outstanding customer service and create lasting memories for our customers?

The Why...

Join Hollywood Bowl Group as a Team Leader, in return you'll get:

• The opportunity to earn an extra 50p per hour, paid to you every month
• Access to apprenticeship programmes and our in-house management training programmes
• Optional pension plan
• Additional days holiday with length of service up to five days
• Ongoing training and development, with the opportunity to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when you are working
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

The What...

As our Team Leader you'll lead and inspire the team on shift and be responsible for ensuring that our customers are having an unforgettable time in the centres. No two shifts are the same, you may be welcoming customers, setting your department up for success or coaching your team.

Opening Hours And Shift Patterns

Our centres are typically open seven days a week, from 9am to midnight. Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants.

• Weekday AM shifts are typically 09.00 - 17.00
• Weekday PM shifts are typically 17.00 - 00.00
• Weekend AM shifts are typically 09.00 - 18.00
• Weekend PM shifts are typically 16.00 - 01.00

You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.

To be a successful Team Leader, we'll want to see:

• Experience of supervising a team
• Great customer service, with the ability to communicate at all levels
• High energy and the ability to work in a fast-paced environment
• A friendly, supportive and helpful team player
• Flexibility with working hours and shift patterns
• Basic literacy and numeracy skills

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year. At Hollywood Bowl Group, we value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities.