Team Leader

greene king; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a vibrant pub team as a Team Leader, where you'll thrive in a lively environment providing excellent customer service, ensuring operational excellence, and mentoring your team. This role offers career advancement opportunities and an array of benefits, including generous discounts and a competitive salary.

Benefits

Career development opportunities

33% discount for employees

Health and financial support program

50% discount at Greene King Inns

Wagestream access to wages

Retail discounts (up to 30% off)

Qualifications

• Experience in a leadership role within hospitality.
• Ability to handle customer inquiries and complaints effectively.

Responsibilities

• Lead and manage the team during shifts.
• Ensure customer satisfaction and safety at the bar.
• Address issues that arise in the absence of management.

Skills

Attention to detail

Customer service

Teamwork

Adaptability

Leadership

Job description

As a Team Leader, you’ll lead by example, making sure the team has everything they need so the shift runs like clockwork! You’ll ensure the team maintains high standards and that our customers are kept happy.

Company Description

Join us at Flaming Grill, where we’re famous for flame-grilled food and sizzling skillets. We’re all about creating a lively atmosphere in our pubs, providing the perfect setting for our customers to enjoy the action of a game with a great choice of drinks.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.