Team Leader

JW Lees; Lancaster; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Front of House Team Leader to enhance their dynamic team. In this role, you will lead shifts, ensuring exceptional customer service while fostering a positive environment for your team. With nearly 200 years of tradition, this family-owned company is passionate about delivering memorable experiences through great food and drink. You will have the opportunity to grow your career while enjoying various perks, including profit sharing and discounts. If you're a motivated leader with a passion for hospitality, this role is perfect for you!

Benefits

Annual profit share

30% discount on food and drink

50% off food when on shift

Discounted stays in hotels

Wellbeing support

Career growth opportunities

Access to BenefitHub discounts

Qualifications

• Demonstrated leadership qualities and excellent communication skills.
• Passion for providing exceptional customer service.

Responsibilities

• Lead shifts and ensure excellent customer service.
• Motivate and develop team members while serving food and drinks.

Skills

Leadership

Communication

Customer Service

Teamwork

Job description

We are looking for a Front of House Team Leader to join our fabulous team.

What we offer our Front of House Team Leaders:

• Annual profit share, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs and inns for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• A fair share of tips
• Wellbeing support with our Employee Assistant Programme
• Great opportunities to grow in your role and progress your career
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Front of House Team Leader does at JW Lees:

• Pulling pints and serving super food is only the beginning as you show us you have what it takes to develop to the next level
• You’ll be an expert in communication, leading from the front and being a positive role model for your team
• Take the lead in running shifts; it’s key that providing excellent customer service and motivating your team is something that you’re passionate about.
• The ability to demonstrate great leadership qualities along with being a great team player.

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns, and hotels across the North West and North Wales, we are passionate about great beer, fantastic food, and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:

Proud - Savvy - Honest - Passionate - Personal - Together