Team Leader

Barclays UK; Knutsford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services firm is seeking a Team Leader in Knutsford to manage operations and drive digital innovation. You'll oversee a team, enhance customer experiences, and ensure compliance with regulations. The ideal candidate has strong leadership skills and a background in customer service. This role offers a dynamic environment and opportunities for growth.

Qualifications

• Able to work shifts (between 8am to 7pm Monday to Friday).
• Experience in leading teams of 8 to 12 people.
• Adaptability to change.

Responsibilities

• Identify trends and opportunities to improve processes through data analysis.
• Manage operations, promoting efficient processes, risk management, and compliance.
• Collaborate with stakeholders to support operations.

Skills

Excellent Customer Service skills

Leadership and team management experience

Problem-solving skills

Job description

Step into the role of Team Leader at Barclays, where you will oversee and manage operations within a key business area, ensuring the maintenance of processes, the implementation of risk management initiatives, and compliance with relevant regulators. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences.

To be successful as a Team Leader, you should have experience with:

• Able to work shifts (between 8am to 7pm Monday to Friday).
• Experience in leading teams of 8 to 12 people.
• Excellent Customer Service skills.
• Leadership and team management experience.
• Act as a point of contact for stakeholders and within the team.

Additional valued skills include:

• Previous knowledge or experience within financial services.
• Ability to adapt to change.
• Problem-solving skills.

You may be assessed on key skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology skills, as well as job-specific technical skills.

This role is based in Knutsford.

Purpose of the role

To manage operations within a business area, maintaining processes, risk management initiatives, and compliance with regulators.

Accountabilities

• Identify trends and opportunities to improve processes through data analysis.
• Manage operations, promote efficient processes, risk management, and compliance.
• Collaborate with internal and external stakeholders to support operations and align with bank objectives and SLAs.
• Manage and develop operational professionals, providing guidance and coaching.
• Develop KPIs to measure effectiveness and identify areas for improvement.
• Ensure compliance with regulatory requirements and policies related to customer experience.
• Create a safe environment encouraging feedback and open communication.
• Work with HR to implement retention initiatives and manage attrition.

Additional expectations include performing activities to a high standard, demonstrating technical expertise, leading or advising teams, managing risks, and understanding organizational processes and objectives.

All colleagues are expected to embody Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and to demonstrate the Barclays Mindset: Empower, Challenge, Drive.