Team Leader

Yo; Kingston upon Thames; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Fantastic working hours

Free YO! food

Career qualification funding (up to 1°

Private medical health plan

24/7 Employee Assistance Line

Discounted gym membership

Job summary

YO! invites dynamic individuals to join our team to support restaurant operations across our venues. You will work with the All Store Manager & Deputy Manager to ensure smooth daily running, superb food preparation, and outstanding guest service in a high-energy environment.

You will lead a growing YO! Squad, drive cost control, and help deliver memorable experiences for our guests while upholding our food safety standards and core values.

Responsibilities

• Support the All Store Manager & Deputy Manager with the daily operation of your Restaurant.
• Oversee food preparation and service standards to ensure quality and consistency.
• Assess skills gaps within your YO! Squad and help build a high performing team.
• Manage labour cost, food cost and gross sales to hit budget and drive profit.
• Lead standards for hospitality and guest service, consistently delivering exceptional experience.
• Train Squad Members and provide constructive feedback to reinforce performance.
• Promote a safe and healthy working environment by reporting any food and safety issues.
• Cover an emergency shift when required.

Job description

We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name.

We're all about fresh, flavoursome, authentic Japanese food. Sushi is what we're famous for, but we also have a mouth-watering range of hot street food available - from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami. Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre-pack sushi in most major UK supermarkets.

We are looking for dynamic individuals with a love and passion for food to join us on our exciting journey Our people are at the heart of what we do:

• You will be a role model, have an appetite for success and a real thirst for delivering exceptional results.
• You will be ambitious and hungry to learn.
• You will always strive to do your best.
• You will be enthusiastic and have a positive disposition.
• You will embrace challenges head on, with a willing can-do attitude.
• You will want to be part of our success story.

What you will be doing:

You will be responsible for supporting the All Store Manager & Deputy Manager with the daily operation of your Restaurant, in some instances a whole shift in the absence of a Manager, overseeing food preparation and service standards. You will work closely with the ASM to assess the skills and knowledge gaps within your YO! Squad, you will help build and sustain a high performing team that embodies our brand behaviours.

• You will ensure the budget is hit through managing labour cost, food cost and gross sales to ensure profit is achieved across the board.
• You will lead consistent standards and support your Manager to analyse profit performance.
• You will constantly drive standards and hospitality, leading and challenging Squad Members to achieve the highest levels of service.
• You will know and understand what it means to deliver amazing guest service and will thrive on the challenge of always exceeding our Guests expectations.
• You will work closely with the ASM to assess the skills and knowledge gaps within your YO! Squad, you will help build and sustain a high performing team that embodies our brand behaviours.
• You will support with Squad Member training, in a supportive and motivating manner ensuring that successful performance is reinforced, and constructive feedback is provided.
• Promote a safe and healthy working environment by being a 'safety-minded leader' who leads by example in reporting any food and safety issues and deficiencies in the Restaurant.
• Support and cover an emergency shift when necessary.

We're proud to offer:

• Fantastic working hours
• Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu
• Grow with YO!- we will pay for you to achieve professional qualifications (up to Degree level) whilst you work
• Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line
• Discounted gym membership, cinema tickets, dining out and retail offers are all available by accessing our reward platform
• 50% off your food every time you dine with us for you and 3 friends
• Award-winning sustainability initiatives - We're committed to delivering progress against 9 UN sustainability goals, just some of the actions we've already taken include: 100% of all Salmon
• sourced from certified sustainable sources, Zero use of Species classed as MCS "Fish to Avoid"
• 1/3 rd of our Restaurant menu is plant-led and we are proud member of the Global Tuna Alliance
• Free trip to Japan! - our Annual Awards ceremony celebrates your success - with the winners being awarded a trip to Japan
• Job security - Joining an award-winning, globally expanding business gives you the opportunity to grow your career alongside us

About us:

Come roll with us and be part of something big. Celebrate global success across:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento)
• Our Taiko manufacturing and distribution centre
• 63 YO! restaurants
• 3700 locations globally From Hawaii to Aberdeen

Our Values

Think like an owner. Be passionate. Speak openly. Move fast, together.

Ready to Roll?

Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...