Team Member FoH

Yo; Hounslow; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Fantastic hours

Free YO! food

Qualifications paid

Private health plan

EAP service

Gym discounts

50% off food

Sustainability initiatives

Trip to Japan

Job summary

YO! Heathrow is seeking a friendly Front of House team member to be the face and point of contact for guests, ensuring every visit is welcoming and enjoyable.

You will greet customers, promote menus to maximise sales, share knowledge of our dishes, and work with the team to deliver a superb guest experience while upholding Health & Safety and allergen controls.

This role offers 20 hours per week at £13.21 per hour (contract: Full Time). Under 18s start at £8 per hour.

Qualifications

• Welcoming guests and delivering a great dining experience.
• Promoting menus to maximise sales opportunities.
• Maintaining knowledge of all dishes.
• Upholding Health & Safety and allergen controls.

Responsibilities

• Greet guests and manage reservations with a smile.
• Upsell items to drive sales and guest satisfaction.
• Maintain a clean, safe dining area during shifts.
• Collaborate with team to ensure smooth service.

Skills

Customer service

Upselling

Team player

Product knowledge

Friendly demeanour

Food service

Job description

Contract: Full Time
Salary: £13.21 (Heathrow Only)
Contracted Hours: 20

We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name.

We're all about fresh, flavoursome, authentic Japanese food. Sushi is what we're famous for, but we also have a mouth-watering range of hot street food available - from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami. Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre-pack sushi in most major UK supermarkets.

About You

• You will be the face and point of contact for all our customers to see, ensuring their experience is a great one


• A bubbly disposition with a willingness to go the extra mile for our customers.


• Previous background in a similar restaurant environment


• Welcoming and greeting all customers that visit or contact our restaurant for reservations and booking.


• Ensuring you are upto date with product knowledge of all our dishes.


• Promoting of our menus to maximise sales opportunities.


• Maintaining a safe environment for all our customers including, Health & Safety, Hygiene controls and allergens intolerances

• You will complete all training to be fully aware how to maintain a safe environment for our Team & Guests.


• You will have a strong knowledge of all our products to be able to deliver highest standard of service to the guests.


• You will be on the lookout to upsell to increase sales and drive repeat business,


• You will be part of the YO! Team, a real team player who enjoys supporting the rest of your team in the running and serving customers with a smile


• You will keep yourself well informed of what’s going on and what’s new to YO! by regularly checking YO! 360, attending Team Meetings and interacting with Team Briefs.


• You will work as a team aiming to deliver an exceptional guest experience across each & every shift.


• You will be aware of how you can contribute to the success of your restaurant and its profitability.


• You will be committed to the safety of our Team & Guests within the restaurant.


• You will complete all cleaning tasks in a timely manner as prescribed in Trail app.

**Under 18's will be paid at £8 per hour as a starting rate**

We're proud to offer:

• Fantastic working hours


• Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu


• Grow with YO!- we will pay for you to achieve professional qualifications (up to Degree level) whilst you work


• Brilliant support services designed to enhance your physical, mental and financial wellbeing including private medical health plan and 24/7 Employee Assistance Line


• Discounted gym membership, cinema tickets, dining out and retail offers are all available by accessing our reward platform


• 50% off your food every time you dine with us for you and 3 friends


• Award-winning sustainability initiatives - We're committed to delivering progress against 9 UN sustainability goals, just some of the actions we've already taken include: 100% of all Salmon


• sourced from certified sustainable sources, Zero use of Species classed as MCS "Fish to Avoid"


• 1/3 rd of our Restaurant menu is plant-led and we are proud member of the Global Tuna Alliance


• Free trip to Japan! - our Annual Awards ceremony celebrates your success - with the winners being awarded a trip to Japan


• Job security - Joining an award-winning, globally expanding business gives you the opportunity to grow your career alongside us

About us:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento)


• Our Taiko manufacturing and distribution centre


• 63 YO! restaurants


• 3700 locations globally From Hawaii to Aberdeen

Our Values

Think like an owner. Be passionate. Speak openly. Move fast, together.

Ready to Roll?

Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...