Team Leader

Orwell Housing Association Ltd; Ipswich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dedicated youth support service in Ipswich seeks an inspiring leader to help vulnerable young people build safe, stable futures. The role involves developing safety and support plans, engaging stakeholders, and advocating for clients. Ideal candidates will have relevant experience, a commitment to inclusivity, and knowledge of support approaches. Candidate must be eligible to work in the UK, as visa sponsorship is not provided.

Benefits

Free DBS checks

Cashback Health plan

Ongoing training through the Orwell Academy

Wellbeing programme

Access to Blue Light Card

Qualifications

• Proven relevant work experience within the field.
• Experience supporting team members in customer-facing environments.
• Understanding of the challenges faced by vulnerable customers.

Responsibilities

• Ensure customers have outcomes-based safety and support plans.
• Lead in referrals and risk assessments.
• Engage with customers and stakeholders for service improvement.

Skills

Organizational skills

Leadership

Empathy

Conflict resolution

Partnership working

Safety and support planning

Education

GCSE Maths and English (Grade 9-4 / A-C or equivalent)

Supervisory qualification

Job description

Job Responsibilities and Benefits

• You will be central to ensuring that our customers have an outcomes-based safety and support plan in place that meets their aims and aspirations.
• You will support our customers to manage risk and take positive risks to enhance their wellbeing, working alongside other support agencies to ensure a holistic approach.
• You will lead in referrals, risk assessments, and support the team to ensure that our customers, colleagues, and buildings are safe by adhering to good practices, legislation, and safeguarding procedures.
• You will actively engage with our customers and wider stakeholders to ensure that the service thrives and delivers to the best of its ability.
• You will ensure our service supports our customers to connect with the local community, gaining new networks and opportunities through volunteering, training, and work.
• You will support the team to be strong advocates for our customers by getting to know them and recognizing them as experts through their lived experiences, Reward, and Recognition awards.

Employee Benefits

• Free DBS checks
• Cashback Health plan
• Access to Blue Light Card (membership fees apply)
• Ongoing training and development opportunities through the Orwell Academy
• Wellbeing programme

Candidate Profile

• You're an organized, motivated, self-starter, and inspiring leader who believes in the potential of every young person. You combine empathy with clear direction and are committed to creating a safe, inclusive space where staff and young people can thrive.
• Proven relevant work experience within this field.
• Previous line management experience including coaching and nurturing team members.
• Experience supporting team members in customer-facing environments, especially with difficult and complex situations.
• Experience working with vulnerable customers.
• Experience in safety and support planning, risk assessment, using a strengths-based and trauma-focused approach.
• Experience working within partnerships to deliver positive outcomes.
• Understanding of the challenges faced by our customers and how these may influence their behaviors.
• Knowledge of a strengths-based support approach, GCSE Maths and English (Grade 9-4 / A-C or equivalent).
• Supervisory qualification or commitment to achieve within 18-24 months.
• A full driving licence is desirable. Please note that Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK and provide the relevant right to work documentation if appointed.
• This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of a new arrival includes those who have worked or resided overseas in the previous five years, including UK citizens with overseas work or residence of six months or more.
• We are a Disability Confident employer. We generally offer an interview to applicants who declare a disability and meet the minimum job criteria. Please see our website for more details.

About Us

We are a service dedicated to supporting young people experiencing homelessness to build safe, stable, and independent futures. Our approach is person-centred, focusing on each young person's strengths, goals, and self-development. We believe that a diverse team with lived experiences and different perspectives helps us better connect, understand, and deliver meaningful change.