Team Leader

HAMANIA LIMITED; Ilford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in customer support is seeking a Customer Care Specialist to offer exceptional service. You will be responsible for handling inquiries and resolving issues while collaborating with internal teams. This full-time position offers an opportunity to grow and develop skills in customer service, with no prior experience necessary.

Qualifications

• Experience not required.
• Strong communication skills in English.

Responsibilities

• Provide exceptional customer service and support to clients.
• Handle incoming customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints in a timely and professional manner.

Skills

Customer service

Problem-solving

Communication

Education

English – Advanced

Job description

Customer Care Specialist

1. Provide exceptional customer service and support to clients.
2. Handle incoming customer inquiries via phone, email, and chat.
3. Resolve customer issues and complaints in a timely and professional manner.
4. Maintain accurate records of customer interactions and transactions.
5. Collaborate with internal teams to address customer needs and ensure customer satisfaction.
6. Identify opportunities for upselling or cross-selling products or services.
7. Negotiate with customers to reach mutually beneficial solutions.
8. Stay up-to-date on product knowledge and industry trends.

Experience: Not required

Languages: English – Advanced

Employment: Full-time

Schedule: Monday to Friday

About HAMANIA LIMITED:

We have a great team work.