Team Leader

Central England Coop; Huddersfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join Central England Coop as a Team Leader, where you’ll guide your team to excel in a community-focused environment. This role combines leadership with a passion for customer service, empowering you to deliver exceptional experiences for customers while managing store operations effectively. Enjoy a competitive salary and comprehensive benefits as you contribute to a sustainable society, making a real difference in your community.

Benefits

Up to 20% discount on products

Access to retail discounts

Option to buy extra annual leave

Recognition of achievements

Enhanced family-friendly policies

Paid volunteering days

Healthcare Cashplan

Company pension scheme

Free life assurance

Flexible working options

Qualifications

• Previous experience as a Supervisor, Team Leader, or Duty Manager.
• Enthusiastic, proactive and adaptable with a passion for customer service.
• Strong team player capable of identifying and nurturing talent.

Responsibilities

• Managing performance and conducting reviews.
• Ensuring compliance with Society policies.
• Managing day-to-day operations of the store.

Skills

Customer service

Team management

Performance management

Communication

Adaptability

Job description

What will you be doing?

Co-operation is central to making sure our stores thrive in their communities. At the very heart of great teamwork are great leaders: people like you who support, develop, and manage an exceptional team.

With great leadership comes great responsibility. As a role model of the behaviours and standards you want to see in your teams, you’ll help communicate and lead our ways of working for new colleagues and provide them with growth opportunities to excel.

Our customers, members, and communities are at the centre of everything we do. You’ll go above and beyond to deliver the best experience for every customer, anytime they need it. You’ll help maintain the strong rapport our colleagues have with members in our communities.
In this varied role, you’ll work closely as part of the management team, supporting the day-to-day running of the store.

Key responsibilities as a Team Leader include:

• Managing performance, including conducting reviews and addressing poor performance
• Ensuring colleagues adhere to Society policies and procedures
• Taking responsibility for the store’s financial performance and compliance
• Managing absence, including conducting back-to-work interviews and improvement meetings
• Understanding scheduling and productivity
• Ensuring colleagues are trained and records are maintained
• Communicating key messages and priorities to the team
• Prioritising tasks to maximise sales opportunities and meet customer expectations
• Leading change initiatives
• Ensuring all colleagues work within health and safety guidelines
• Maintaining colleague safety
• Managing the day-to-day operations of the store

Upon stepping into this role, you’ll undergo comprehensive training at one of our Difference Maker Academies. This program, lasting up to 4 weeks depending on your experience, pairs you with an experienced Academy Mentor—someone who leads high-performing teams and is dedicated to helping colleagues grow and reach their potential. This immersive environment aims to equip you with essential skills for your new role and set you up for long-term success with Central Co-op.

Our Difference Maker Academies are stores with excellent operational standards, managed by teams passionate about developing colleagues and helping them reach their potential.

You’ll be able to claim expenses for any additional travel during your Academy training.

How will I know if I am right for this role?

With previous experience as a Supervisor, Team Leader, or Duty Manager in a customer service environment, you’ll bring a passion for delivering excellent customer service.

You should be enthusiastic, proactive, and adaptable, capable of working at pace and with flexibility.

We seek individuals who take ownership of their development and can identify and nurture talent within their team through coaching.

Open-minded and curious, you’ll stay aware of current and upcoming promotions, identifying growth opportunities and suggesting ideas that benefit store operations, delivery, and commercial success.

As a warm and friendly team member, your love for engaging with customers will naturally translate into delivering exceptional service daily. You’ll be a strong team player, building relationships through respect, support, and empathy, creating a solid foundation for teamwork.

You’ll guide your team to support future growth within the store and celebrate team successes.

You’ll make a positive difference in your community and inspire your team to be motivated, informed, and engaged.

What is in it for me?

Alongside a competitive salary, our colleagues benefit from:

• Up to 20% discount on our products
• Access to hundreds of retail discounts, savings on days out, and holiday discounts
• Option to buy up to an extra week of annual leave annually
• Recognition of achievements both personally and professionally
• Enhanced family-friendly policies to support during significant life events
• Profit-sharing through the Colleague Dividend
• Paid volunteering days (up to three days per year)
• Support for charities through Give as You Earn
• Healthcare Cashplan for healthcare expenses
• Company pension scheme and pension wellbeing resources
• Free life assurance after qualifying period
• Access to diverse training and development programs
• Wellbeing resources through our campaign
• Financial wellbeing tools via iTrent Wagestream
• Flexible working options, including a 4-day week, 9-day fortnight, and hybrid working

For more details on these benefits and more reasons to join us, visit Rewards and benefits - Central Co-op.

Everyone is welcome here. We’re committed to making reasonable adjustments for all candidates. Please specify any needs in the application form, and we’ll support you through the process.

Who are we?

Who are we?

We’re Central Co-op, a Member-owned and Member-led co-operative Society.

As a member, you’ll own a share of the business and have a positive impact in your community. Join us in our mission to create a sustainable Society and grow alongside passionate colleagues. To learn more, visit www.careers.coop.