Team Leader

Card Factory; Havant; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading greeting card retailer in the UK is seeking a Team Leader to enhance customer satisfaction and drive store success. This role involves supporting the Store Manager while leading the team in daily operations. Ideal candidates are customer-centric and possess strong leadership skills. The position offers various employee benefits and a supportive company culture in a fast-paced retail environment.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support and Education Tools

Salary Advance

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to training and development content

Discounts at hundreds of UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating life moments.
• Comfortable reviewing store performance data.
• Commercially minded.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams in the absence of the Store Manager.
• Ensure high standards and exceptional service.

Skills

Customer-centric

Good leadership skills

Positive, forward-thinking approach

Engaging and enthusiastic team player

Job description

Social network you want to login/join with:

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on customer satisfaction. You will lead store teams in the absence of the Store Manager, ensuring high standards and exceptional service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for service excellence.
• Demonstrates good leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package and Company Information

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omni-channel retailer, investing significantly in our colleagues and creating numerous opportunities in a fast-paced environment.

We offer a wide range of benefits to support your well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support and Education Tools
• Salary Advance
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to training and development content
• Discounts at hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support