Team Leader

Greene King; Hartlebury; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Discounts across Greene King brands

Free employee assistance program

Enhanced family-friendly policies

Menopause Friendly Employer

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King Apprenticeships is recruiting for a Team Leader to guide a busy shift and ensure high service standards. You’ll support the management team, coordinate a busy bar, and role-model excellent customer service in Greene King pubs.

Join our apprenticeship programme and develop leadership skills while delivering memorable experiences for guests. A strong team spirit and clear communication are essential for success in this dynamic hospitality role.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Job description

As a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are
A great eye for detail, making sure every pint is poured to perfection.

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible., Get a glimpse into a day in the life of our bar and waiting staff! In this video, you'll experience the pace, precision, and personality that go into delivering excellent service-from preparing drinks and taking orders to creating memorable moments for our guests.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.
  Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink., Are you looking to jumpstart your career in the hospitality industry? Look no further than Greene King Apprenticeships!
• Whether you're interested in cheffing it up in the kitchen, pouring crazy cocktails, or leading a team to new heights - this is a unique opportunity to take your career to the next level. You can get a lot out of an Apprenticeship, so let's dive straight into it: Everyday Inclusion At Greene King we're setting the bar for Inclusion & Diversity. We are on a journey towards Everyday Inclusion where everyone feels welcome, can thrive and truly belong. With external commitments like the Valuable 500, our Calling Time on Racism manifesto and community partnerships. We have a clear plan based on education, awareness and activity that's already making an impact. We value the diversity of our people and are working to increase this, by joining us on this journey you can help us to shape our future inclusive culture..
• You’ll receive a competitive salary, pension contribution as well as:
• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…