Team Leader

Greene King; Hart; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading pub and grill brand seeks a Team Leader to ensure operational excellence and customer satisfaction. This role involves team coordination during busy shifts and maintaining high service standards, while also providing a memorable experience for customers. Competitive salary and numerous perks offered, including discounts and career advancement opportunities.

Benefits

Pension contribution

Discount of 33% for employees and 15% for loved ones

Free employee assistance program

Discount of 50% at Greene King Inns and hotels

Refer a friend bonus

Wagestream access to wages before payday

Retail discounts

Qualifications

• Must provide excellent customer service and a memorable experience.
• Ability to address issues in management's absence.
• Experience coordinating teams during busy shifts.

Responsibilities

• Lead the team ensuring smooth operation and high standards.
• Maintain a clean and legal bar environment.
• Manage customer experiences during shifts.

Skills

Customer Service

Team Coordination

Attention to Detail

Problem Solving

Job description

Hart, Felixstowe, Flitwick, Milton Locks

GBP 25,000 - 30,000

As a Team Leader, you’ll lead by example, making sure the team has everything they need so the shift runs smoothly! You’ll ensure the team maintains high standards and that our customers are kept happy.

Company Description

Join us at Pub & Grill, where we combine the warm welcome of a cozy pub with the style and quality standards of a restaurant. Our grill is the star of the show, and our kitchens serve a great range of comforting classics and healthy options. Whether stopping for a quick drink, a working lunch, or a 3-course evening meal – everyone receives a warm Pub & Grill welcome when they visit us.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution, and:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we offer training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all our brands – so you can enjoy your favorite food and drinks at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – enjoy a weekend away without breaking the bank.
• Refer a friend – know someone who might be interested? When they are hired, you could earn up to £1,500 for referring them!
• Wagestream – access your wages before payday for life's unexpected expenses.
• Retail discounts – up to 30% off at Superdrug, exclusive deals with Three Mobile, and many more…

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience every time they visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts, ensuring everything runs smoothly.
• Maintain a safe, legal, and clean bar environment, addressing issues promptly and safely.

What you’ll bring…

• A keen eye for detail, ensuring every pint is poured perfectly.
• Be a role model in providing excellent service and making every customer feel welcome.
• Ability to think quickly and adapt to challenges during busy shifts.