In-Store Team Leader: Luxury Beauty & Experience

Refybeauty; Greater London; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Holiday Allowance

Commission Structure

Professional Development

Family Leave

REFY Product Perks

Regular Social Events

Vitality Health Insurance

Perkbox

Job summary

REFY seeks a Team Leader for its London location in Selfridges. You will lead a team of Brand Consultants, coach them to deliver exceptional customer experiences, and reinforce REFY’s standards across all touchpoints.

You will work with management to develop the team, optimise sales, and collaborate with stock to ensure accurate inventory and successful in-store events. Weekend availability is required.

Qualifications

• Experience coaching and developing team members.
• Excellent interpersonal skills with diverse customers.
• Passion for beauty and luxury retail environments.

Responsibilities

• Drive sales targets and KPIs for self and team.
• Engage with customers to showcase products and provide consultations.
• Maintain high service standards across the sales floor during peak times.
• Support management with stock accuracy and inventory management.
• Lead onboarding and training of new team members.
• Handle scheduling, leave, and other team administration.

Skills

Coaching

Interpersonal skills

Beauty industry

Luxury retail

Sales KPIs

Inventory management

Visual merchandising

Weekend availability

Stakeholder engagement

Team leadership

Job description

REFY seeks a Team Leader for its London location in Selfridges. You will lead a team of Brand Consultants, coach them to deliver exceptional customer experiences, and reinforce REFY’s standards across all touchpoints.

You will work with management to develop the team, optimise sales, and collaborate with stock to ensure accurate inventory and successful in-store events. Weekend availability is required.