Team Leader

SmartRecruiters, Inc.; Greater London; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Apprenticeship training programs

Discounts on Greene King brands

Refer a friend bonus

Wagestream access

Retail discounts

Family-friendly policies

Job summary

Greene King is looking for a proactive Team Leader to join our New Malden pub team. You’ll lead by example, ensuring the shift runs like clockwork and that guests have a memorable visit.

You’ll support the management, coordinate the team, and keep the bar safe, compliant, and welcoming at all times. Bring a strong customer-service mindset, a detail-oriented approach, and the ability to adapt to whatever a busy shift throws at you.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues that arise during shifts.
• Help organise and coordinate the team during busy periods to ensure smooth operation.

Responsibilities

• Lead and support the team to maintain high standards and guest satisfaction.
• Ensure the bar and venue remain safe, legal, and clean; address issues promptly.
• Coordinate workflows during busy shifts to keep service efficient and on schedule.
• Set a positive example for the team and reinforce Greene King standards.

Skills

Team leadership

Customer service

Attention to detail

Adaptability

Stakeholder liaison

Job description

• Dept. L4/House: Earl Beatty (New Malden) - 06907

Company Description

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

Job Description

As a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We're all about rewarding our team's hard work, that's why

You'll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more.