Team Leader

Greene King; Swanley; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Career advancement opportunities

33% discount for employees

50% discount at Greene King Inns

Access to wage before payday

Employee assistance program

Retail discounts

Job summary

A community-focused pub group in Swanley is seeking a Team Leader to lead the team during shifts, ensuring high standards of service and customer satisfaction. The role includes managing team dynamics, providing a memorable customer experience, and maintaining a clean and legal bar. Competitive salary and various employee perks available, including discounts and career advancement opportunities.

Qualifications

• Experience in a similar role is preferred.
• Ability to manage team dynamics during busy shifts.
• Strong customer interaction skills.

Responsibilities

• Lead and support the team to ensure smooth shift operations.
• Maintain high standards of service and customer satisfaction.
• Handle any arising issues effectively during shifts.

Skills

Attention to detail

Customer service skills

Team leadership

Ability to adapt

Job description

• Dept. L4/House: Lullingstone Castle (Swanley) - 07249

Company Description

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…