Team Leader

Papadum; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular restaurant in London is seeking a Team Leader for the Front of House. This role involves supervising the team to ensure smooth operations and excellent service. Candidates should have experience in a supervisory role within hospitality, outstanding leadership skills, and a passion for customer satisfaction. The basic pay ranges from £12.21 to £13 per hour with tips and free food on shifts.

Benefits

Tips

Free food on every shift

Qualifications

• Proven experience in a supervisory role within a hospitality setting.
• Strong leadership and organizational skills.
• Excellent communication and customer service skills.

Responsibilities

• Oversee the front-of-house team and ensure excellent guest service.
• Manage operational coordination during peak hours.
• Assist with training and development of new staff.

Skills

Leadership skills

Customer service excellence

Conflict-resolution abilities

Organization skills

Ability to multitask

Job description

Job Title: Team Leader – Front of House. Reports to: Restaurant Manager. Location: Bond Street. Department: Front of House / Service Team.

Job Purpose: The Team Leader is responsible for supervising the front-of-house team to ensure smooth daily operations, excellent guest service, and adherence to company standards. This role involves leading by example, supporting and motivating the service team, and ensuring that every guest enjoys a seamless dining experience.

Key Responsibilities:

• Team Supervision: Lead, guide, and support front-of-house team members in their daily duties, ensuring efficiency, professionalism, and a positive attitude at all times.
• Customer Service Excellence: Ensure that guests are greeted warmly, seated promptly, and provided with attentive and courteous service throughout their visit. Handle any guest concerns or complaints promptly and professionally.
• Operational Coordination: Oversee order-taking, food and beverage service, and table management to maintain smooth service flow, particularly during peak hours. Coordinate closely with kitchen and bar teams to ensure accuracy and timeliness of orders.
• Training & Development: Assist in onboarding and training new team members. Continuously coach and mentor staff to maintain high standards of service and teamwork.
• Quality & Standards: Monitor presentation, cleanliness, and overall dining environment to ensure all areas meet company hygiene, safety, and brand standards.
• Shift Management: Assist with opening and closing procedures, prepare shift reports, allocate tasks, and ensure side duties are completed efficiently.
• Communication: Act as a point of contact between front-of-house and management, ensuring clear communication of updates, feedback, and operational needs.

Skills and Qualifications:

• Proven experience in a supervisory or senior waiter/waitress role within a hospitality or restaurant environment.
• Strong leadership, communication, and organizational skills.
• Excellent customer service and conflict-resolution abilities.
• Ability to multitask and perform under pressure.
• Basic knowledge of food safety and health regulations.
• Flexibility to work evenings, weekends, and holidays as required.

Personal Attributes:

• Positive and proactive attitude.
• Team-oriented and supportive.
• Reliable, professional, and attentive to detail.
• Passionate about hospitality and guest satisfaction.

Basic Pay would be £12.21 to £13 + Tips an hour during probation period for 3 months after which it would increase.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £12.21 – £13 hourly
Benefits: Tips and free food on every shift

About Papadum: Papa-dum . Drawing inspiration from our heritage and the vibrant street food scene of India, our food is bursting with colors, aromatic herbs, and spices that create a heavenly flavor. We are known for serving authentic Indian food