Team Leader

Animal; Greater London; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount across Mountain

Uniform allowance

28 days annual leave

Employee Assistance Programme

Colleague Hardship Scheme

Colleague Referral Incentive

Auto-enrolment Pension scheme

Job summary

Animal is seeking a Team Leader for our Kingston upon Thames store. You will guide and motivate a dynamic retail team to deliver excellent customer service and achieve targets in a fast-paced environment.

This permanent, part-time role requires strong leadership, communication, and a passion for retail. Enjoy a supportive team, bonus potential, and employee benefits while shaping the in-store customer experience.

Qualifications

• Proven leadership and team-building abilities.
• Strong customer-service focus and interpersonal skills.
• Experience delivering results in a retail environment.
• Excellent communication and feedback skills.

Responsibilities

• Lead and develop the store team to deliver targets and excellent customer service.
• Maintain shop-floor standards, stock presentation, ticketing and organisation.
• Drive sales performance and monitor KPI achievement with the team.
• Represent the brand and create a welcoming customer experience.

Skills

Leadership

Team motivation

Customer service

Communication

Retail operations

Job description

Team Leader

Application Deadline: 27 November 2026

Department: UK Retail

Employment Type: Permanent - Part Time

Location: Kingston Upon Thames (KUT)

Compensation: £13.77 / hour

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development:

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence:

• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance:

• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience:

• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We would love to meet someone who is

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!