Team Leader

TN United Kingdom; Great Yarmouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Team Leader to inspire and manage a vibrant team in a local pub setting. This role emphasizes delivering exceptional customer service and maintaining high operational standards. You will be at the forefront of creating memorable experiences for patrons while ensuring the team operates smoothly during busy shifts. With opportunities for career advancement and a supportive work environment, this position is perfect for those looking to grow in the hospitality industry. Join a community-focused establishment where your contributions will make a real difference!

Benefits

Career development opportunities

33% discount for employees

Free employee assistance program

50% discount at Greene King Inns

Wage Stream access

Retail discounts up to 30%

Qualifications

• Experience in customer service and team leadership is essential.
• Ability to adapt and think on your feet during busy shifts.

Responsibilities

• Provide a memorable experience for customers during their visits.
• Deputise for management and resolve issues in their absence.
• Organise and coordinate the team during busy shifts.

Skills

Customer Service

Team Leadership

Attention to Detail

Problem Solving

Adaptability

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

1. The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
2. Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
3. Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
4. Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
5. Wage Stream – access your wage before payday for when life happens.
6. Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

Job Description

As a Team Leader, you will…

1. Provide customers with a heartfelt and memorable experience each and every time they visit.
2. Deputise for the management team and resolve any issues that arise in their absence.
3. Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
4. Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

1. A great eye for detail, making sure every pint is poured to perfection.
2. Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
3. An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
4. A positive can-do attitude and be a real team player.

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