Team Leader

Heritage - BRA_208; Gravesend; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality group is seeking a Team Leader to ensure smooth operations and maintain high service standards. This role requires a keen eye for detail and the ability to inspire and lead a team, while delivering memorable experiences to guests. Benefits include competitive salary, career development, and generous discounts.

Benefits

Competitive salary

Pension contributions

Career development opportunities

33% employee discount on food and drinks

50% discount at Greene King Inns

Wagestream access to wages

Retail discounts, up to 30% at Superdrug

Qualifications

• Ability to think quickly and adapt during busy shifts.
• Lead by example in delivering excellent service.
• Positive attitude and strong team spirit.

Responsibilities

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues.
• Help organise the team during busy shifts.

Skills

Attention to detail

Leadership

Customer service

Team spirit

Job description

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Job Description

As a Team Leader, you’ll lead by example, making sure the team has everything they need so the shift runs smoothly! You’ll ensure the team maintains high standards and that our customers are satisfied.

Qualifications

Responsibilities:

• Provide customers with a heartfelt and memorable experience each time they visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts to ensure smooth operations.
• Maintain a safe, legal, and clean bar environment, addressing issues promptly and safely.

What you’ll bring:

• A keen eye for detail, ensuring every pint is poured perfectly.
• Lead by example in delivering excellent service and creating a warm welcome for customers.
• Ability to think quickly and adapt during busy shifts.
• A positive attitude and strong team spirit.

Additional Information

We value our team’s hard work, which is why:

• You’ll receive a competitive salary, pension contributions, and opportunities for career development across our well-known brands.
• Enjoy a 33% discount for yourself and 15% for loved ones on all our brands, including food and drinks.
• Access a free employee assistance program for mental health, well-being, financial, and legal support.
• Benefit from a 50% discount for yourself and 25% for loved ones at Greene King Inns and hotels.
• Refer a friend to earn up to £1,500 when they are hired.
• Use Wagestream to access wages before payday when needed.
• Receive retail discounts, including up to 30% off at Superdrug and exclusive deals with Three Mobile.