Team Leader

Sunil Goel & Associates, CAs; Gloucester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established charity is seeking a qualified IDVA Service Manager to lead a dedicated team in providing vital support to children and young people affected by domestic abuse. This role offers a unique opportunity to make a real difference in the lives of victims while working in a collaborative environment. With a focus on service excellence and customer care, you will manage operations, promote awareness, and ensure the delivery of high-quality services. Join a passionate team committed to safeguarding and improving the welfare of vulnerable individuals, and take your career to the next level with ongoing training and development opportunities.

Benefits

Flexible working options

28 days annual leave plus Bank Holidays

Pension with 5% employer contribution

Enhanced sick pay allowances

Employee assistance programme

Cycle to work scheme

Ongoing training & support

Qualifications

• Experience working in challenging environments with a focus on service excellence.
• Understanding of legislation related to safeguarding and risk assessments.

Responsibilities

• Ensure delivery of excellent services to victims of crime.
• Work collaboratively to develop the service and achieve positive outcomes.

Skills

Crisis Management

Communication Skills

Customer Service

Collaboration

Understanding of Criminal Justice System

Negotiation Skills

Education

YPVA Qualification

Job description

We have an exciting fixed-term contract opportunity for a qualified IDVA Service Manager to join Victim Support's specialist Children and Young People Domestic Abuse service (STREET) as a Team Leader in Gloucestershire. This role is offered on a fixed term basis up to 31st March 2026.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you.

What We Offer

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About The Role

This role is based at the Victim Support office in Gloucester (Eastgate House) with travel expected throughout Gloucestershire. We are looking for someone who is YPVA qualified or willing to work towards this qualification.

As The STREET DA CYP Team Leader You Will

• Ensure the delivery of excellent services to victims of crime and retain and develop contracts for services by supporting and managing operational staff.
• Work collaboratively with the Operations Manager and management team to achieve the implementation of workforce plans and develop the service to maximise positive outcomes for those accessing it.
• Proactively promote the service, raise awareness of services, and work collaboratively with professionals to improve access and quality of services for children & young people.

You Will Need

• An understanding of the Criminal Justice system and the impact of crime on victims and witnesses.
• Proactive promotion of the service and collaboration with professionals to improve access and quality of services for children & young people.
• Understanding of legislation relating to equal opportunities, diversity, safeguarding, and risk assessments.
• Practical understanding of confidentiality, safe working practices, and record maintenance in accordance with legal requirements.
• Experience working in challenging and changing environments with a focus on customer service and service excellence.
• Demonstrable experience of crisis management, support, and guidance in stressful situations to a client-focused team.
• Excellent communication, negotiation, and advisory skills, both written and verbal, with a range of agencies and individuals.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support (VS) is an independent charity providing a range of specialist services to people affected by crime across England and Wales. We aim for a world with fewer victims but stronger rights, better support, and greater influence in the Criminal Justice System. Working at VS offers the opportunity to make a meaningful difference for victims and witnesses and be part of a national movement for change.

Victim Support is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Background checks and Disclosed Barring Service checks may be required. We are dedicated to diversity and inclusion, welcoming applicants from all backgrounds, especially from Black, Asian, and minority ethnic communities, and disabled candidates.

How To Apply

To apply, please visit our website's Jobs page and complete the application form, demonstrating how you meet the essential criteria. We reserve the right to close the vacancy early if sufficient applications are received. If you have already started an application, we will contact you regarding the updated closing date.