Team Leader

Gallagher; Gloucester; On-site; GBP 30,000 - 45,000; Full time

Job summary

Gallagher seeks a Team Leader for their Leisure Consumer Team in Gloucester. The role involves leading a team of Customer Specialists, ensuring high-quality client service and compliance with regulations, while fostering team development and performance management. Ideal candidates should have previous leadership experience and knowledge in the insurance sector.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance up to 10x salary

Health cash plan or Private medical insurance

Discounted gym membership

Emergency back-up family care

Qualifications

• Team Leader experience preferred or Senior Handlers ready to step up.
• Experience in the insurance industry and achieving SLAs is required.
• Outstanding communication and interpersonal skills are essential.

Responsibilities

• Lead and support a team of 8 Customer Specialists.
• Manage team workloads and conduct regular performance reviews.
• Ensure data integrity and compliance with regulations.

Skills

Leadership

Customer-centric

Communication

Analytical Skills

MS Office Proficiency

Education

GCSE standard or equivalent

Chartered Insurance Institute Qualifications (Cert CII, Dip CII, ACII)

Job description

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Overview

At Gallagher, we’re looking for a Team Leader to join our Leisure Consumer Team based in Gloucester Are you organised, ambitious and keen to set the example for others? You will provide leadership and support for a Team of 8 experienced Customer Specialists and will be the main escalation point. How you'll make an impact • To work alongside and support the Sales and Service Manager whilst managing the process and performance of a team of 8 • Deliver a high quality service to our clients at all times. • Champion compliance and adhere to internal and external regulations. • Provide oversight and technical support to Gallagher colleagues. Seek, to improve business knowledge, capability and enhance your personal development along the way! • Act as the main escalation point for the team and support on how to resolve any issues to a satisfactory conclusion. • Manage and stay on top of the teams workloads and allocate accordingly to make sure standards are maintained. • Carry out regular 1-2-1s with the Team and annual performance reviews and appraisals. • Champion data integrity and make sure all details entered into our broking platforms by the team is accurate. About You • Team Leader experience would be preferable. We are open to considering Senior Handlers looking to step up into a Team Leader role. • Holding or working towards one of the Chartered Insurance Institute Qualifications, Cert CII, Dip CII or ACII would be an advantage. Educated to GCSE standard or equivalent, with an intermediate knowledge of the Personal Lines insurance industry. • Previous experience in the insurance industry, as is having worked to targets within a regulated, measurable framework and achieved SLAs. • Risk aware in handling client information, 100% client centric, focussed on the best possible outcome for our clients at all times. • Due diligence and process driven to deadlines, task focused, results oriented and takes initiative when assisting team members! • Outstanding communication and interpersonal skills, confident when building and maintaining rapport, strong planning and analytical skills with high accuracy and attention to detail. • Proficient in MS office. • Eligible to work in the UK. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…