Team Leader

The Body Shop International Limited; Gloucester; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading ethical beauty brand is seeking a candidate to support the Store Management team, ensuring retail excellence and a compelling customer experience. Responsibilities include addressing customer concerns, coaching the team, and driving engagement. The ideal candidate will have a strong passion for the beauty industry and effective communication skills. This role offers career growth opportunities and numerous employee benefits, including a generous staff discount and paid volunteer days.

Benefits

50% staff discount on products

Paid volunteer days

Opportunities for growth

Comprehensive onboarding

Qualifications

• Experience in a customer-facing role and genuine passion for beauty.
• Strong interpersonal skills to build rapport and provide solutions.
• Positive mindset and willingness to develop.

Responsibilities

• Support Store Management team in driving retail excellence.
• Handle customer concerns efficiently and effectively.
• Coach Customer Consultants to drive engagement.

Skills

Effective communication

Strong interpersonal skills

Problem solving

Multitasking

Passion for beauty

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

Your role in a nutshell

As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you'll support the Store Management team in driving the store & your team mates to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

• Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solve effectively & proactively as much as possible using available resources
• Support upkeep of store layout & visual merchandising, inventory management & other store operations as needed.
• Communicate effectively & act as a flexible & responsible role model to your team
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
• Work with the Store Management team to shape a customer-focused store experience, coach Customer Consultants to drive engagement, ensure development of customer loyalty, meet sales & performance targets, and support team development and onboarding.

What we look for

• Experience in a customer-facing role and a genuine passion for beauty & retail industry
• Effective communication & listening skills, operational skills
• Strong interpersonal skills to build rapport and provide solutions
• Positive mindset & willingness to develop
• Ability to multitask, manage time & work flexible hours
• Ability to work independently with minimal supervision

What we offer

• Comprehensive onboarding
• Training hours for you & your team
• 50% staff discount on products & 30% on Gifts
• Freebies for new product launches
• Paid volunteer days
• Opportunities to connect with Community Partners & drive activism
• (UN) Uniform policy - wear what makes you feel good
• Ability to offer a real living wage
• Opportunities for growth within the brand
• Support to be your authentic self & participate in Inclusion & Belonging Networks

Talent Drivers: Collaborative Skills, Purpose, Personal Conduct, Leadership, Commerciality