Team Leader

Travelex Foreign Coin Services Limited; Glasgow; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading foreign exchange company seeks a Team Leader for its bustling airport environment in Glasgow. This role involves managing a dedicated team to ensure excellent customer service, driving performance, and compliance. Ideal candidates will demonstrate strong communication, HR experience, and sales acumen. Join Travelex to embark on a fulfilling career in customer service and foreign exchange.

Benefits

Free Parking onsite

25 days plus bank holidays

Employee discount platform

Employee Assistance Program

Life & Dental Insurance

Critical Illness Cover

Qualifications

• Experience in HR processes, including performance management.
• Strong communication and relationship-building skills.
• Desire to drive team success through motivation and KPIs.

Responsibilities

• Manage and develop a team to achieve top customer service.
• Drive performance improvements and enforce regulatory compliance.
• Support foreign exchange transactions and adapt to seasonal pressures.

Skills

Communication

Team Management

Sales Experience

Job description

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Team LeaderTeam Leader

Job Type: Permanent

Hours per week :

Salary : £28,

Working Pattern s: Between and 11pm

Shift patterns : between Monday and Sunday

Benefits:

Free Parking onsite at for your shift

25 days plus bank holidays

Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores

Employee Assistance Program

Life & Dental Insurance, Critical Illness Cover

Current Job Not Taking You Places?

Exchange your job for a new career with limitless destinations at Travelex.

Travelex attributes its success and growth down to its hard-working people. It's their desire to deliver exception results, service and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Team Leader.

You will be at the heart of a bustling airport environment where thousands of customers are taking trips for business or personal, whether it is an "early bird" flight or "taking a red eye" we want to ensure that their travel money needs are fulfilled!

As a Team Leader you will lead by example, managing, motivating and developing a team to achieve the best possible results to deliver a great customer experience; creating an inclusive workplace environment where all employees are valued.

What will you be doing?

Building strong relationships with the surrounding business & creating a positive working environment for Travelex staff

Driving performance and improvement along with general management duties & responsibilities

Monitoring and implementing best practice around legal and regulatory standards and adhering to Travelexpliance procedures

Positive people management, which will include rostering, coaching and supporting your team through regular performance review

Being ready to 'roll up your sleeves' providing support when required with processing foreign exchange transactions accurately and efficiently

Being able to adapt to working under pressure due to seasonal periods

Effectivelymunicating with both customers and colleagues

What do I need to have?

Formal HR process experience- You'll need to have experience in Return to works, investigations, disciplinary and performance management.

Greatmunicator - You'll find talking with people and building relationshipses naturally to you. You'll not only be a great talker, but a good listener who is understanding of people and their needs.

Desire to succeed - You'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Sales Experience - Be able to drive your team to success by using KPIs and effective Coaching and Development

What does the interview process look like?

• Step 1 - Our team of Talent Acquisition Partners will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.

• Step 2 - You'll be invited to a face-to-face interview at the airport to meet with our Bureau Manager. Here we'll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you'd be working with vast amounts of money on a regular basis they'll also be a small numerical test too that'll you'llplete.

• Step 3 - If successful we'll reach out and offer the opportunity to join Travelex as our newest employee. If you're unsuccessful, we'll still reach out to you to provide detailed feedback. We owe you that much as an employer who's dedicated your time to meet with us.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever

Exciting? We think so! Your journey starts here, so take the first step to be part of the Travelex Team by clicking apply!

We are an equal opportunity employer and value diversity at ourpany. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Job ID JR47591