Team Leader

Greene King; Gateshead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known pub company is seeking a Team Leader to lead staff and maintain high service standards. You will ensure customers have memorable experiences and lead the team through busy shifts. Ideal candidates are adaptable, have strong leadership skills, and a focus on customer service. This role offers a competitive salary, career development opportunities, and various staff discounts.

Benefits

Competitive salary

33% discount for staff

Training and development opportunities

Free employee assistance program

50% discount at Greene King Inns

Wagestream access

Retail discounts

Qualifications

• Experience in a similar role or environment.
• Ability to lead a team and ensure smooth operations.
• Strong communication skills with a customer-focused approach.

Responsibilities

• Lead and motivate the team during shifts.
• Ensure high standards of service are maintained.
• Address and resolve customer issues promptly.

Skills

Customer service

Team leadership

Problem-solving

Attention to detail

Adaptability

Job description

Company DescriptionJoin us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.Job DescriptionAs a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.QualificationsAs a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
  
  A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
  
  Additional InformationWe're all about rewarding our team's hard work, that's why…You'll receive a competitive salary, pension contribution as well as:
• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…