Team Leader

Reed; Fenny Stratford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading customs services provider in Felixstowe seeks a Team Leader for the Customs Process Administration team. In this role, you will lead a team ensuring compliance and efficiency in processing customs entries. Ideal candidates have leadership experience, strong organisational skills, and a detail-oriented approach. The position offers a salary of up to £30,000 and a comprehensive benefits package.

Benefits

25 days holiday + Bank Holidays

5% company pension contribution

Comprehensive healthcare package

Continuous learning opportunities

Supportive team culture

Qualifications

• Proven experience in a leadership or supervisory role within an office environment.
• Ability to motivate and develop team members.
• A proactive mindset with commitment to high-quality service.

Responsibilities

• Lead and support a team of Customs Process Administrators.
• Oversee the accurate and timely completion of customs entries.
• Monitor and improve internal processes for operational efficiency.

Skills

Leadership

Organisational Skills

Communication Skills

Detail-oriented Approach

Motivation and Development of Team Members

Tools

Excel

Job description

Team Leader – Customs Process Administration

Salary: Up to £30,000 Location: Felixstowe Type: Full-time, Permanent Industry: Logistics / Customs / Supply Chain

Overview

Are you a natural leader with a keen eye for detail and a passion for process improvement? We’re partnering with a leading customs services provider in Felixstowe to find a Team Leader for their Customs Process Administration team. This is a fantastic opportunity to step into a leadership role within a dynamic and growing business that plays a vital part in international trade compliance.

As Team Leader, you’ll oversee a team responsible for processing SCDP Supplementary Declarations, ensuring accuracy, compliance, and efficiency. You’ll support the team’s development, drive continuous improvement, and act as a key liaison between internal departments and clients.

Responsibilities

• Lead and support a team of Customs Process Administrators, ensuring high performance and adherence to SLAs and SOPs
• Oversee the accurate and timely completion of customs entries and month-end checks
• Monitor and improve internal processes to enhance operational efficiency
• Provide coaching, training, and development opportunities to team members
• Collaborate with internal stakeholders and clients to resolve issues and maintain compliance with HMRC regulations
• Support audits and maintain CFSP Authorisation standards
• Champion continuous improvement and contribute to digital innovation initiatives

Qualifications

• Proven experience in a leadership or supervisory role within an office environment
• Strong organisational and communication skills
• A detail-oriented and methodical approach to work
• Ability to motivate and develop team members
• Basic Excel skills and a willingness to learn new systems
• Shipping or customs experience is beneficial but not essential
• A proactive mindset with a commitment to delivering high-quality service

Benefits

• 25 days holiday + Bank Holidays, with additional days after 2 and 5 years
• 5% company pension contribution
• Comprehensive healthcare package including Life Insurance, Income Protection, and Mental Health support
• A company that values continuous learning, digital innovation, and local expertise
• Clear personal development goals and a supportive team culture

About the Company

Our client is a trusted name, known for simplifying global trade. With a strong local presence and a forward-thinking approach, they offer a collaborative and innovative environment where your leadership can make a real impact.