Team Leader

MOUNTAIN WAREHOUSE LTD; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail company in England is seeking a Team Leader to inspire and guide their team in delivering outstanding customer service. You will drive team development, ensure operational excellence, and create a vibrant shopping experience for customers. The role includes responsibilities like motivating staff to meet sales targets and maintaining store standards. Competitive benefits include a monthly bonus scheme and discounts.

Benefits

Monthly Bonus Scheme

50% Colleague Discount

28 days annual leave

Employee Assistance Programme

Auto-enrolment Pension scheme

Qualifications

• Confident and passionate leader with a knack for motivating teams.
• Experienced in retail with skills in visual merchandising and operational excellence.
• Strong communicator who can engage at all levels.

Responsibilities

• Foster a collaborative team environment and engage colleagues.
• Drive continuous growth through coaching and mentoring.
• Ensure exceptional customer service is consistently delivered.
• Lead visual merchandising efforts for an inviting store atmosphere.

Skills

Leadership

Team Development

Customer Service

Communication

Problem Solving

Job description

Overview

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? Mountain Warehouse has the perfect opportunity for you. We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Responsibilities

• Leadership & Team Development: Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Leadership & Team Development: Drive continuous growth by coaching, training, and mentoring your team.
• Leadership & Team Development: Keep your team informed and engaged through clear, open communication.
• Leadership & Team Development: Empower your team with up-to-date product knowledge to meet customer needs confidently.
• Operational Excellence: Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Operational Excellence: Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Operational Excellence: Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Operational Excellence: Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
• Sales & Performance: Motivate your team to meet and exceed sales targets and KPIs.
• Sales & Performance: Identify growth opportunities for team members and suggest strategies for their development.
• Customer Experience: Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Customer Experience: Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Customer Experience: Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Customer Experience: Build connections within the local community, enhancing the store's personal and welcoming atmosphere.
• Customer Experience: Passionate about delivering outstanding customer service.
• Team & Culture: A confident and reliable motivator, with a talent for inspiring others.
• Team & Culture: Experienced in all areas of retail, from stock control to visual merchandising.
• Team & Culture: A strong communicator who can engage at all levels and provide constructive feedback.
• Team & Culture: Proactive and results-driven, with a track record of setting and achieving goals.
• Team & Culture: Approachable, trustworthy, and a natural team player.
• Problem Solving: Skilled at problem-solving within company guidelines and policies.

Benefits

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards