Team Leader

Card Factory; Ebbw Vale; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading greeting card retailer in Ebbw Vale is looking for a Team Leader to enhance customer experience and operational excellence. You will support the Store Manager in driving commercial growth and leading the team to deliver exceptional service. The ideal candidate has strong leadership skills and is passionate about creating memorable moments for customers. The position offers various benefits including discounts, financial wellbeing support, and development opportunities.

Benefits

25% Card Factory colleague discount

Financial Wellbeing Support

Seasonal incentive schemes

Opportunity for Retail Apprenticeships

Access to blended learning and development

Discounts across hundreds of UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Able to review store performance data.
• Commercially minded.

Responsibilities

• Support the Store Manager in delivering commercial growth.
• Lead the store team to high standards and exceptional service.
• Drive the success of the store through excellent customer experience.

Skills

Customer-centric approach

Strong leadership skills

Positive, forward-thinking

Engaging and enthusiastic

Job description

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We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfill this.

With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and develop a team culture centered on putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but also by leading the team to deliver high standards and exceptional service every day.

The Ideal Candidate

• You will be as passionate about celebrating our customers’ life moments as we are.
• You are customer-centric with a passion for delivering excellent service.
• You will be able to demonstrate strong leadership skills.
• You possess a positive, forward-thinking approach.
• You are comfortable reviewing store performance data.
• You are commercially minded.
• You are an engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020, we launched an exciting 5-year business strategy with the vision of becoming a true Omni-channel retailer. This strategy involves significant investment into our colleagues, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:

• 25% Card Factory colleague discount in-store and online
• Financial Wellbeing Support, including financial education tools and salary advances
• Seasonal incentive schemes
• Opportunity to apply for Retail Apprenticeships
• Access to blended learning and development content
• Discounts across hundreds of UK retailers
• Employee Assistance Programme – tools to support mental, physical, and financial wellbeing