Team Leader-

Mountain Warehouse; Dorking; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading outdoor retailer in Dorking is seeking a Team Leader to motivate the team, ensure excellent customer service, and maintain company standards. Ideal candidates will have supervisory experience, strong organizational skills, and a passion for visual merchandising. This role offers a competitive employee discount and opportunities for career development in a supportive environment.

Benefits

50% Employee Discount across 3 brands

Monthly bonus scheme

20 days annual leave plus Bank Holidays

Auto-enrolment Pension scheme

Employee Assistance Programme

Qualifications

• Previous supervisory/Team Leader experience is essential.
• Ability to motivate a team and achieve KPIs.
• Passion for selling and customer engagement.

Responsibilities

• Lead and motivate the team to deliver great customer service.
• Ensure high company standards and effective visual merchandising.
• Act as a Brand Ambassador for the company.

Skills

Leadership

Organisation skills

Customer engagement

Visual merchandising

Job description

Overview

Description: 50% employee discount; monthly bonus; employee referral incentive; leading outdoor retailer.

About the role

• Leading and motivating your team
• Delivering great Customer Service
• Encouraging the team to hit their KPIs
• Ensuring great company standards
• Visual merchandising
• Being a Brand Ambassador

About you

• Previous supervisory/Team Leader experience
• Ability to motivate a team
• Good organisational skills
• A passion for selling and customer engagement
• An interest in visual merchandising
• Clothing experience - desirable but not essential!
• Passion, enthusiasm, and a hands-on attitude

Who are we?

At + stores globally and over employees we are a leading outdoor retailer, with an always-evolving attitude. You can find out about our fantastic own-brand products, as well as our newly launched brands, such as Animal, at We’re working hard on sustainability, introducing more and more organic and recycled products- One Planet. Check out our “Inside the Outdoors” section, where you can explore the outdoors, find expert advice on how to choose your ski pants or top tips for dog owners, and learn about some of our charity ventures. International- we have stores in Europe across Poland, Germany and Austria, across the pond in Canada and the USA, and our latest adventure is in New Zealand! Animal was acquired by Mountain Warehouse and re-launched in the Summer of , initially with an online presence only, before we moved to showcasing a range in some of our stores. We are so excited to be opening our first store in Scotland.

Why join us?

We love seeing people grow; so many of our Team Leaders have developed into Assistant Managers. We are passionate about developing our store teams, recently launching a learning platform with some great tools!

Benefits

• 50% Employee Discount across 3 brands
• Monthly bonus scheme
• Twice-yearly uniform allowance
• 20 days annual leave, plus Bank Holidays, pro-rata to your contract
• Auto-enrolment Pension scheme
• Employee Referral Incentive
• Employee Assistance Programme
• Cycle to Work scheme
• Development and progression within a fast-paced and stable environment
• Colleague hardship scheme
• Online learning portal, accessible to all team members